Residential Plumbing in Canton, GA

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Google Rating

4.6

Based on 1122 reviews

My Georgia Plumber

4.6

Robert Trengove

1701727349

The installer did a great job. He came looked over the job, disconnected and removed the old dishwasher. Installed the new water hose , hooked up the new dishwasher and then let us try it out. We are glad that my georgia plumber was able to help us get it working. Thanks goes to Santos for doing a great job and clean up at the end.

Team Tejeda

1701725208

Preston came out the same day and it was easy to track his arrival time with the route tracker. He was polite and efficient. My Ga plumber is the only plumber I call.

Tom Dee

1701517336

Upon 10/24/2023 I used Choice Home Warranty for a plumbing issue. The appointment was set for 10/24 from 11-4pm. Georgia Plumbing sent a text stating from 11-2pm which they were aware that I wouldn't be home. But their excuse was they are an hour away from me and have many contractors on call. So I cancelled the service call altogether. Even though I was at work as I told them I would be, they decided to come out anyway. They also had the nerve to send me a how did we do survey. I called and told them that the service was never done, never stepped foot in the house, and never made a diagnosis. I requested a refund of the service fee. They said at first it wasn't a problem and then they switched it up and said I would have to call Choice Home. Choice Home re routed me to My Georgia Plumbing in which they will not respond. It is on record with Choice Home that the issue is ongoing.

michael Akas

1701465887

Honest and straightforward guy

Jill Hood

1701465083

Amazing service!!! Robert was on time, very professional and answered all my questions!! Highly recommend!

Beth Griffin

1701462257

Eric and Tyler are the best. I’ve used My Georgia Plumber twice and had a wonderful experience both times. They are honest and do a phenomenal job. I can’t say enough. I recommend them 100%

Marcia Banner

1701367557

If I could give 0 star I would,The worst company I have ever had to deal with.They never fixed the issue I had with my leaking pipe for more than a month. Communication was very poor and they showed no empathy even after I spoke with them about not being satisfied with their service.I’m still left with the same issue more than one month later and didn’t even get ‘I’m sorry from anyone’.Worst company I’ve ever had to speak with or communicate with.I hope that they will get better at servicing others in the future.

Zack Buning

1701354526

Santos was on time and made the fixes so quickly! We were out of gas and he saved the day!! Thanks!!

Tori West

1701269697

My original rating was 5 stars. We had a valve replaced; work was professional and timing of work and responses were acceptable. We requested additional quotes for potential work and those were provided to us; we then told their Sales team we would get back to them after we discussed.However, on September 25th, our card on file (for previous work) was charged $149.95. I called the office as we had not authorized any work or charges and was told, “sometimes when you have a large quote, they’ll convert that amount to a Membership to reduce your quote amount.”I emailed their Sales team immediately following that call and demanded the amount be refunded and an explanation given for how my card was charged for something that we never requested or consented to. I was told it was a clerical error and that a refund would be started with their processor. I was told I would see the refund in 30 days and that this process couldn’t be expedited.It has now been 35 days from this unauthorized charge and my communication with their team. I have emailed and called for updates and received either no responses or information that they have a list of folks waiting for refunds that are now past 30 days. I have started a dispute with my credit card company and initially, MGP provided a “receipt” for the charge… which was never authorized on my end.I am extremely disappointed that this process is still ongoing and from other reviews, not unique. I cannot recommend their business solely for the fact that you may be charged at random and will have to fight to receive the money back.Update: it has now been over 40 days since they made an unauthorized charge on my card. Customer service is obviously frustrated with receiving calls about this from their “list” of people reaching out. Was told today that the most they can do is have a manager call & submit the refund again to accounting with an urgent flag.Update on the update: It has now been 55 days since this company stole money from me. They are now involved in a financial dispute with my card company and continuing to scam others as stated in other reviews. Stay away from this company.After 64 days, I have received back my stolen $. This was not a refund by MGP, but instead closed via a dispute via my CC company. Unbelievable that a business would do this.

Isabel Nazzari

1701213819

Courteous and efficient technician. Thank you!

Anita Lang

1701109312

From the moment I contacted My Georgia Plumber, I was impressed with the website, the follow up, and everything on the site. Mike was very friendly and very patient and I apologize that my husband decided not to have it done. Thank you again and I will refer you to everyone I know. Happy holidays and God bless.

Selina

1700579810

Dwight Mendes

1700516784

Preston did an amazing job! I have utilized My Georgia Plumber on several occasions and have never been disappointed. Preston was extremely professional and competent and did an outstanding job.

Keith Steinberg

1700404434

Very disappointed. We were charged twice for a service. Called and spoke to 4 different people and got 4 different answers about a refund. At this point is almost 30 days and still waiting for a response and refund. Supposedly billing is a 3rd party vendor and they cannot communicate with the vendor. My next step is to report fraud charge to my credit card company

Emily Cross

1700342780

Great Experience! Trevor completed the work quickly at the best cost. We will be using My Georgia plumber again in the future!

Barbara Kanakaris

1700176475

I was supposed to have someone here today between 4 and 6. I had shopping to do and I was back about 10 after 3. The person came here at 3. So now he is coming tomorrow.

Jeremy Adams

1700090304

brooks lamb

1700087785

Joseph Bonafine

1700072612

Robert is very competent and does outstanding work. I will be calling this company for all my future plumbing needs. Thank you.

Shotel Medical

1700051183

Classic bait and switch tactic to get a project. I was told that certain repairs would be included in the cost of the job. The final payment was applied to my card and the work has not been completed. VERY UNHAPPY with this company.

Kimberly Renee Brock

1699922816

No communication of the work performed. Never called me.

J B

1699922439

Michael Drinkwater

1699665746

Charles Grimm

1699655912

We have only had good service from them until this week. The servicer who came out yesterday was okay but was earlier than requested, and the number they said to message to get a specific time for the follow-up didn't accept messages. The person who came today was curt, accused my wife of lying because he hadn't read the notes from the day before, and left without telling us and with their meter still in our spiggot. When I called ten minutes before closing, nobody would answer the phone, which was the same with texts well within their business hours when I had asked that they call me immediately.I'm sad they no longer provide good customer service, because they have helped us many times previously. I'm not sure I would use them now, much less recommend anyone else use them.

Devrae Hudson

1699561407

Amazing customer service! Robert was incredible and he explained everything we needed to know in detail.

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Residential Plumbing in Canton, GA

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