Warranties
Google Rating
4.6
Based on 870 reviews
My Georgia Plumber
4.6
B Williams
19:14 30 Jan 23
Aaron (the technician)was very polite, knowledgeable, and PROFESSIONAL!Great job!
Ben Peacock
21:14 27 Jan 23
Everything went well, guys were on time, took care of everything and explained each step.
Patricia Devine
22:49 26 Jan 23
My Georgia Plumber sent Santos to replace sewer pipes, that needed to be replaced due to the house settling. Healso installed a blowout valve, for easy access, should a clog happen again. I would definitely call them again for any plumbing needs.
Virginia McDonald
22:15 26 Jan 23
He was friendly and very helpful. His expertise was extremely useful. I'm glad he was my plumber today.
darryl carlbom
14:08 24 Jan 23
Impressed with repairman. Courteous. Fee extremely high for work provided, time and material.
Laura Drew
18:56 23 Jan 23
Jesus responded quickly on a Sunday morning and resolved our leak. A few days later we also had Jesus update some old pipes and outside faucets. He also replaced our old gas hot water heater. He and his helper Thomas did a great job and we plan to use their services in the future as needed. Thank you! Laura
Michelle Mathieson
12:55 22 Jan 23
Beware they are out to take your money! Too expensive! I had them come out to my business and to clear a clogged toilet. They quoted me almost $1500 to remove the toilet, clear the clog and reset the toilet. I asked the plumber if he could wait while I called another plumber to get another quote. He said I had to make a decision in 15 minutes. Way over priced for what they need to do and they try to pressure you to use their services.
Monica Gurtu
18:56 20 Jan 23
Very professional and knowledgeable. Spent time diagnosing the issue and educating me on the problem. I’d highly recommend the team. I felt taken care of vs taken advantage of and the problem was solved effectively.
Lisa Beasley
01:06 17 Jan 23
I had a water line break in my front yard. The first set of plumbers were not able to locate the leak and wanted a leak detection company (separate bill) to come out and locate it before they fixed it. Ga Plumbers were able to locate leak and fix it before night fall on a Friday before a holiday weekend. Very professional and nice. They communicated well from the first phone to the follow through.
Milind Jog
20:20 16 Jan 23
Very professional and skillful technician (Trevor). Prime plumbing refused to handle the request calling it an access issue. However Trevor from My Georgia Plumber finished the job in just 30 minutes. It’s been always a very professional experience whenever I get plumber assigned from My GeorgiaPlumber.
Susan Gant
02:26 15 Jan 23
Santos is great. He has great knowledge and is an efficient worker. He replaced my expansion tank, the hot water circulating pump, the pressure regulating valve as well as repaired a leaking bathtub faucet. Thank you Santos.The office staff was very efficient also and responded to my questions in a timely manner.
Andrew Levy
17:14 13 Jan 23
I called MGP at 645am because I didn't have hot water. By 11am, Robert from MGP was in the house, not only fixing the issue but explaining to me what he was doing and what I should look for in the future. He spent time answering my questions and was most pleasant and professional. I've used MGP before and will most certainly use them in the future should the need arise.
Janet Riggs
17:04 13 Jan 23
This company is incredible! I had a plumbing leak on Christmas Day. They were the only plumbers that answered the phone that day. The repairs were completed professionally in a very short timeframe. I highly recommend them. They're my new plumbers.
Laura Douglass
21:50 11 Jan 23
Everytime zi have used My Georgia Plumber zi have pleased with the results. They are quick, thorough, and do good work. Friendly and professional.
Steve Samp
17:36 09 Jan 23
Noted leak in pipes from main on a Sunday night. They came out the next morning and installed new shutoff valve and pressure relief valve. Good work and had me back up leak free in no time. Thanks.
Dana Hannah
03:10 06 Jan 23
Worst experience ever! They were dispatched through my home warranty company American Home Shield. It took them 3 days to come inspect my water heater after I consistently called and begged for a precise window of time. When Chandler arrived he commented that the water heater has been leaking for “a while”. I corrected his opinion that it had not been due to it just started 4 days earlier. I told him I had only lived in the home for 5 mos and when I had the home inspected it was not leaking. I also had a professional maintenance man look at it and he concurred with the inspector. Chandler put his unprofessional opinion of the hot water been leaking for 6 months in the report to American Home Shield and they won’t cover under warranty. Meanwhile this company quoted me $3800 for an electric 40 gallon water heater. I challenge Chandler the plumber to prove his opinion on a 6 month leak. I got proof through 2 inspections and I also have his recorded conversation that he wouldn’t report his opinion.
Property Manager
01:35 06 Jan 23
They came out, repaired my pipes that froze in the crazy weather,...... did a fantastic job, were there when promised, amazing technicians,..... I have 7 rental properties, and needed a reliable plumber, and they will be getting all of my business for any plumbing that I need in the future. Pricing structure is fair, and reasonable, very pleased with everything from start to finish. A+ ( I do not typically bother to do "feedback" and "ratings" , but for me, a good plumber is hard to find, and when I find one, I am happy to share my experience and praise) ..... they earned it. !!! Great job guys!! Thank you!!
Kaela Proctor
17:19 05 Jan 23
My problem started elsewhere but this particular visit was to install a water meter that had been ordered previously. Robert was super quick, and great with answering my questions. The service and experience with this company has been nothing short of amazing. Very happy I found them!
Elizabeth Rich
03:57 05 Jan 23
Our technician was Chandler - he was amazing. We had a job that turned into more than anyone expected and he was incredibly diligent and helpful throughout the whole process.
CJ Peterson, Esq.
14:12 03 Jan 23
I have Choice Home Warranty (CHW). I had a plumbing issue. CHW sent out My Georgia Plumber (the merchant) on July 7, 2022. In order for the merchant to come out, CHW requires to pay the $65 service fee to the merchant but not until they arrive at my house. Although Choice Home Warranty required that I not pay the merchant until they came to my house, My Georgia Plumber required that I pay them before they come on their website where they can store my credit card information. Now I see why the merchant did this... so they can steal my card information and take more money. The merchant required that I pay them $65 on July 5, however, they did not come to my home until July 8 and completed the repair. They said everything was covered by my home warranty insurance when they were in my home and advised I would not have to pay anything additional. They completed the repair. I received a "Thank you for your business" email on August 8, 2002. Then on November 16, 2022, I received an email that my credit card was saved on file and authorized to be used by the merchant. This occurred at 11:41pm. I was sleep at that time and did not make this transaction or authorize the use of my credit card or link it to the My Georgia Plumber website. The merchant then took $189.95 out of my account claiming that my claim was not paid by the home warranty. I emailed them and advised that the payment was not authorized. They claimed I agreed to some terms that allowed them to take more money if the home warranty company did not pay, which I did not. I disputed the charge several times with my credit card company and My Georgia Plumber has created a document forging a signature that is not mine saying I authorize them to use my card if the claim is not paid. The document is clearly forged because it claims I signed the document on July 8, 2022 but it says CHW refused to pay on 11/16/2022. How could 11/16/22 be on a document that was dated 7/8/22? I DID NOT SIGN THIS DOCUMENT NOR HAVE I SEEN IT BEFORE I FILED THE DISPUTE WITH AMEX. They have committed forgery, fraud, and theft.
Guy Sharlow
04:32 03 Jan 23
Techs responded within 20 minutes for a frozen water line that burst. Had to wait for warmer weather to repair. Meanwhile noticed a major issue with hot water heater. Techs were very knowledgeable and explained every aspect of job and how it works. Tech even found issue with original install. Price very reasonable. Made sure I understood all of the shutoffs. Thank you for job well done.
Emily Schneider
23:11 30 Dec 22
They were easy to schedule with prompt to the appointment time and reasonably priced. They provide an on the spot quote and they performed all repairs quickly and neatly.
Adam Walker
22:16 30 Dec 22
Had a pipe burst on December 24th. Got an appointment for the 26th right after that and they came super early. Had an issue that wasn’t plumbing to get out of the way but once I had they fixed on the 29th they arrived mid afternoon on the 30th and fixed the pipe in less than an hour and got my water back. Very informative and knowledgeable!
Felton Shelley
19:18 30 Dec 22
@MyGAPlumber i can’t say how hurt and angry my household feels after calling you guys out for the same problem, twice, in one month. after spending $1400 dollars over those 2 visits, I still have the same problem, less than 24 hours later. calling @RotoRooter out today. hoping they do a better job.
Khaldoon Al Moosawi
22:11 29 Dec 22
These guys are very responsive, professional, and friendly! I’m impressed.
Quentonia Bennett
20:41 27 Dec 22
The water line to the toilet burst when the temp dropped below freezing.
jeffrey sprain
17:01 27 Dec 22
Rapid response to helping fix a burst pipe. Same day service and quick to get work done. Great job communicating what was found and what they were going to do to fix the problem. Would highly recommend My Georgia Plumbers!
Cindy Hurd
20:20 26 Dec 22
Two repairs from recent freezing weather. Outdoor tankless water heater supply line repair.. Ceiling water pipe burst from freeze. Robert did an excellent job and took time to explain all the options.
Jackie Mann
18:52 26 Dec 22
Came quickly to fix a burst pipe. They were the only company to answer our emergency call on Christmas Eve, and came as soon as they could. They fixed the pipe and even figured out why our heater stopped working. Fantastic, friendly service. Highly recommend!
Kim Sherer
15:39 26 Dec 22
Robert was professional, on time and very pleasant. I have used My Georgia Plumber in the past and will continue in the future. I try to support local business.
SBWS
20:35 22 Dec 22
Great experience! Mike and his assistant were on time, friendly, very knowledgeable and helped fix a small leak in my basement bathroom. I highly recommend!
Tom Carfrey
19:49 16 Dec 22
The initial service call and communication from My Georgia Plumber was as expected, however once the call was completed, that's when things became unsatisfactory. The technician arrived to our house and quickly diagnosed and replaced our PRV to stop the leak and within 30 minutes he was complete. As this was a home warranty call, any work must be approved before work is begun so they can review all work orders. In our case, this did not happen. AFTER I signed the work order as being complete, the technician filed the claim with the warranty company and within thirty minutes, they received their response from the warranty company. To my discovery, the warranty company sent a revised response stating they were not paying the full amount.Fast forward to four months after the work was completed, I get a charge with no communication for an additional close to $400 because I am told the warranty company did not pay the entire work order. Issue is, I signed for the work as it was completed, however because the technician decided not to follow protocol, I am being charged a ridiculous amount of money that should have been negotiated with my home warranty company. All he had to do was submit the claim with the warranty company and wait for a response BEFORE starting work. They have pre-negotiated rates with them that I have nothing to do with.Unfortunately, My Georgia Plumber has shown questionable business practices and lack of professionalism during this and I hope my challenge can be resolved respectfully, however at this point I am not certain of this. I spoke with one woman in particular repeatedly over several weeks and she was helpful, until the day they notified me they would not be refunding the charge to me. Calls since then, no one has been "available" to discuss the response I was given via email , which is heartless.
Penny Lawing
03:21 16 Dec 22
They were very informative- tec was knowledgeable and friendly- excellent job ❤️
LOUIS COLE
17:08 14 Dec 22
showed up on time and analyzed our issues immediately. Provided options for repair and was very clear on estimate detail of what was included in the pricing. Price quote good for 30 days.
Thomas Hurley
16:37 13 Dec 22
Christian was great! Very thorough and knowledgeable! I will always ask for Christian because he set the bar high!
Robert Kutulis
21:19 09 Dec 22
Service personnel were polite, neat and did excellent work in a timely manner.
Emily Macon
01:36 09 Dec 22
I've been a customer for almost 3 years. I recently had a very disappointing experience with My Georgia Plumber. I called on a Sunday as my tankless water heater stopped working. When I placed the call, I told them that if the techs didn't have experience with tankless units, they wouldn't' be able to help me, as the manager has always been involved with past repairs / diagnoses. Of course the on call crew had to call their manager for guidance on the issue. They told us we needed a part, they'd order it Monday & be in touch for the repair trip. They then decided they needed to send a senior technician out to reassess the issue & charged me $189 for that trip, which I DIDNT REQUEST - that was their decision to do so. In my opinion, not my fault if you need to send a 2nd crew to assess. The 2nd crew did some trouble shooting, even called the manufacturer tech support for help. After their trouble shooting, I was told my circuit board was fried & since the unit wouldn't power / fire up, they couldn't diagnose it. They gave me 3 options for repairs & I told them to quote all of them. I was absolutely floored by the price gouging (minimum of $1100 to try & fix) & decided to get a 2nd opinion. Had a different plumber out, also not well versed in tankless units, but he managed to Google enough that he was able to fix my unit & give me hot water again (after 5 day of cold showers) for $50. He did some basic checking & cleaning of the main connections, & the unit fired right up. So, my circuit board wasn't fried, I didn't need to spend a minimum of $1100 to maybe try & fix it. Seems like the issue should have been part of "Troubleshooting 101", but maybe they missed that lesson. Oh, & they wont refund my charges, so I have to dispute those with the credit card company. Talk about Customer NO Service. I will not use again, I will not recommend to anyone.
John Walters
18:44 08 Dec 22
A phantom leak was occurring evidenced by a small collection of water on the bottom of a sanitary line in the basement. The bathroom for this line was seldom used making the detection more difficult. Logan and the team came in and videoed the line. It was discovered that some screws for a pantry shelf on another floor level had penetrated the PVC pipe allowing water to slowly weep out after usage of the bathroom above. Access to the pipe was made by cutting away some sheetrock and the bad pipe was removed and a new section of pipe was installed using couplers.The team of plumbers were professional and polite explaining every step along the way and seeking permission before moving on to a new step.I highly recommend My Georgia Plumber.
Veronica Norman
16:41 07 Dec 22
Hunter was very professional and courteous did the repair in a timely fashion,great service!!
Michael May
20:34 02 Dec 22
Called them out to get a quote on a bathroom remodel I'm doing. Found out the DAY OF that it would be ~ $130 just for someone to come out to give me a quote for the work. No thanks, told them to turn the driver around, I'll find a company that actually want's my business.
Joe Smo
03:42 30 Nov 22
Horrible experience. They replaced a pressure valve and now we have no hot water. On top of that, I asked them to turn off the auto renew for the VIP service today but we still have until till the Dec first on the policy . When I called the emergency service tonight, because we have no hot water, they tried to charge me to come back out even though it was their mistake. I told them that we are in VIP and the guy told me no that was canceled today. I told him Moddy was just supposed to turn off the auto renewal and I was gonna cancel on the first. So now they wanted to charge me $175 to come out tonight and fix their mess up. Avoid this company at all cost they’re outrageously expensive and not worth it And come to find out this tech was their lead one of their leads. Ridiculous a small oversight but a big headache, He should’ve relight the pilot light and tested the water we paid over $750.00 for 1.5 hours of work.
Leila Smith
23:47 29 Nov 22
Great service, knowledgeable, professional and leave everything cleaned up beautifully.
Barbara Glass
21:34 29 Nov 22
Christian came out and got here within the quoted time. He was awesome. Very nice and very helpful. He reviewed the problem and explained it to me. He will come back when I receive the part that needs to be repaired. I couldn't have asked for a more competent technician and nicer young man!
Patrick
21:37 28 Nov 22
2nd time we used My GA Plumber. Both times, our service repair man Dan, was great. He provided quality work, and is extremely knowledgeable and friendly. Definitely recommend!
Lisa Haynes
14:04 22 Nov 22
Christopher knew exactly what the issue was with my toilet and fixed it within about 15-20 minutes! Awesome work! I will definitely use My Georgia Plumber again!
Anthony Korey
21:45 16 Nov 22
The steps taken to identify the leak was amazing. I was thinking the wall would have to be removed to gain access to the pipe, however it was actually under the crawl space and spraying up into my home. The tech braved the underbelly of my home and fixed my issue all while providing a reasonable price.
Maureen T
00:55 11 Nov 22
I decided not to get the service plan and contacted them approx. 60 days ahead of time. They had a record of my call but one of the staff charged my card. They really need a manager to check them from the outside. I had a rep. tell me to send an email to a certain department which bounced back tell me to send it to another email and no one responded. I finally got a supervisor and was patient I do not like giving a bad review. But I now have received 2 emails from different departments that a refund was issued. I hope someone is paying attention and reaches out. I had to take more time to dispute the charge with my credit card company.
Justin Schoenfeld
15:57 01 Nov 22
I dare you to find a better plumber than Trevor, he was patient and exhausted all possibilities to find and try to fix a pesky leak.
Linda Jones
20:34 27 Oct 22
I WOULD NEVER, EVER, EVER USE THIS COMPANY!!!!!The first visit, they upcharged and push to sell their membership plan. They install 4 toilets for us. The toilets started to rock and one of them started to leak every time it was flushed. I am the ONLY person that uses the toilet that rocks and leaks and I had never had a problem with it. They came back out to evaluate and of course, they denied that the problems were due to their installation. Toilets don't just rock unless on their own. I am certain that this was caused by the installation!!! Again, they wanted to charge and have you join the membership plan in order for it to be covered. On a scale of 0 - 10, I would give them 0 (zero).
Michael Bellino
19:53 27 Oct 22
Excellent service! Quick and responsive! We called to schedule yesterday afternoon and we're serviced today!
Marquita Jones
16:43 25 Oct 22
My Georgia Pumber service was met with on time arrival, knowledgeable technicians, and through and detailed information given.
Joe Scata
15:19 22 Oct 22
Had a leak in the house that I couldn't fix. Called near the end of the day. Spoke with Chris who sent someone right out and got there sooner than expected. Their employee was top notch... very polite, clean appearance and solved the issue quickly. We have used My Ga Plumbers for some time now and the professionalism keeps getting better and better. Highly recommend without a second thought.
Trina Laughlin
20:45 20 Oct 22
We were so pleased with Trevor from My Georgia Plumber. He was knowledgeable, professional and friendly. He went through all the steps necessary to fully diagnose our plumbing problem. I would use My Georgia Plumber again, without hesitation.
vince maggio
09:40 20 Oct 22
Took the time and effort to locate and fix the problem. I could not have asked for better service.
Lauren Doxey
14:03 14 Oct 22
Trevor from My Georgia Plumber provided outstanding customer service and did a phenomenal job fixing our emergency plumbing problem. He was patient and answered all our questions. We are very pleased overall with My Georgia Plumbing, and they were reasonably priced. 🙂
Charles Grimm
23:02 10 Oct 22
We haven't decided whom to use yet, but we typically lean towards My Georgia Plumber because they are courteous and professional. With various issues, including annual inspections, we've mostly dealt with the same plumber, but everyone they've sent has been fantastic.
Georgia Watts
19:37 07 Oct 22
Dan W and Hunter made our shaky toilet solid and sealed it properly to prevent any future leaks, explaining everything so that we understood what had caused our problem. Great service!
Warranties That Keep Your Plumbing & Gas Lines Protected
My Georgia Plumber provides several types of warranties for our plumbing and gas customers to choose from to fit your needs. Our warranties will help you save money, provide peace of mind and keep you protected. Several warranties exist, to cover our customers when plumbing and gas services are needed. With our warranties we provide priority services at a discount that can also further extend the life of your plumbing systems, keeping you confident that plumbing will not be a worry or hassle for our customers.
Plumbing & Gas Line Service Warranties from My Georgia Plumber
There are several warranty program options available to our customers. We always work diligently to prevent any plumbing issues from occurring and we pride ourselves in being there for you if plumbing problems do occur. We take pride in being your plumber and there are a range of warranties that will keep you confident that your plumbing is covered by choosing us at My Georgia Plumber as your plumbing professionals. Contact us at My Georgia Plumber at (770) 268-2331 to discuss the many different warranties that we offer, which include our My Georgia Plumber:
- Standard Plumbing Service Limited Warranty.
- Extended Plumbing Service Limited Warranty.
Through our Standard Plumbing Service Limited Warranty, our customers have confidence in our services as we provide warranties from defects in material and workmanship for our plumbing and gas repairs, service and installation directly purchased through My Georgia Plumber. These Standard Plumbing Service Limited Warranties include:
- General Plumbing Repairs – 30-day parts and labor.
- Water Heaters – 6-12 year manufacturer warranties available on water heater, all other parts and labor is 90 days.
- Waste Blockages – 15-day warranty.
- Drain (Waste) Line – 15-day warranty, 6-month with successful mainline camera inspection.
- Main Sewer Line Spot Repair – 90-day parts and labor, 15-day main stoppage.
- Main Sewer Line (excavation) Replacement – 1-year parts and labor, 15-day main stoppage.
- Water Line Spot Repair – 30-day parts and labor.
- Water Line Replacement – 90-day parts and labor.
In addition to our Standard Plumbing Service Limited Warranty, an Extended Extended Plumbing Service can be purchased through our Home Care Club Membership where My Georgia Plumber warrants its work to be free from defects in material and workmanship to include:
- General Plumbing Repairs – 1-year parts and labor.
- Water Heaters – 6-12 year manufacturer warranties available, 1-year labor.
- Waste Blockages – 30-day warranty.
- Drain (Waste) Line – 30-day warranty, 1 year with successful mainline camera inspection.
- Main Sewer Line Spot Repair – 1-year parts and labor, 30-day main stoppage.
- Main Sewer Line (excavation) Replacement – 1-year parts and labor, 30-day main stoppage.
- Water Line Spot Repair – 90-day parts and labor.
- Water Line Replacement – 1-year parts and labor.
In addition to the warranties that we provide through My Georgia Plumber, your plumbing may be covered under other types of warranties including through your Home Warranty Company.
Home Warranty Company Limited Warranties may be available if you purchased a home warranty to cover plumbing services for your home. As a general rule of thumb, a Home Warranty Company Limited Warranty typically comes with a 30-day labor/installation warranty. Your home warranty company must be promptly notified and authorization to schedule a return call under your home warranty policy must be received prior to scheduling a warranty request. Your home warranty provider may or may not require an additional service fee for this type of service.
There are many warranty options for our customers to choose from and we at My Georgia Plumber are happy to discuss these warranty options with you. Call My Georgia Plumber at (770) 268-2331 to discuss the different warranties options available for your plumbing and gas service warranty questions and needs.
