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Field Manager

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General Info - Field Manager

Job Type: Full-Time Salary Range: Salary + Bonus Company Truck Specialty: Commercial, Residential Must be Authorized to Work in the US

Company Info

With over 30 years experience in the industry, My Georgia Plumber has been dedicated to providing the best in customer service and professionalism. We are family owned, family operated and a family focused plumbing company. We offer our employees a career and an environment where they can grow and advance within the company as well as a comprehensive benefits package.

Make Us Your First Choice Plumber

  • AVAILABLE 24/7 FOR EMERGENCIES
  • SAME-DAY SERVICE
  • 30+ YEARS OF EXPERIENCE
  • SERVING NORTH METRO ATLANTA AREA
  • HONEST SERVICE, NOT SALES
  • CUSTOM PLUMBING SOLUTIONS

Job Description

  • The Field Supervisor will serve as mentor and teacher to the workgroup, teaching not only technical procedures, but also leading the group in the service today culture. They must be willing to teach those working in their workgroup the skills they may need. They must be patient, yet insistent that all necessary skills are obtained.
  • Assure customer satisfaction by maintaining high quality, timely, level of service
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ensure the most effective time and resource management to meet customer needs
  • Ensure operation of a quality After Hours Emergency “On Call” Service Program
  • Continuously evaluate technical ability of technicians; create and implement training programs to aid in their advancement
  • Highly resourceful team-player, with the ability to also perform independently
  • Monitor and control job / project costs to meet original estimate or budget
  • Control inventory of department personnel to include truck stock, tool purchases, warranty returns, special part orders, etc. in accordance with company policies and guidelines
  • Ensure Safety within the company
  • Assist in weekly Plumbing Meetings to include, but not limited to, workload monitoring, customer issues, safety discussions and training
  • Conduct bi-weekly Fleet Inspections to ensure technicians are consistently presenting a well maintained advertisement of the company, as well as a safe, organized work environment for themselves; Coordinate fleet maintenance actions as needed
  • Assist sales personnel and Project Managers on technical issues as needed
  • Assist Leadership team with all other duties as assigned

Job Requirements:

  • High school diploma or (GED)
  • Georgia State plumber's license preferred or ability to obtain
  • Must possess and maintain a valid state driver’s license
  • Candidate must be well-groomed, drug free, and possess a clean background. Must be able to pass a pre-hire background check and drug screening
  • Experience in a management or leadership role preferred
  • Minimum of 6 years plumbing experience
  • Journeyman or Master Plumber (preferred but not required)
  • Extensive experience with personnel management including recruitment, hiring, retention, motivating, mentoring, evaluation & accountability, training, and problem solving
  • Experience driving financial results including a strong understanding of P&L statements, gross profit and revenue growth, and creating/maintaining budgets
  • Strong communication skills and a high level of professionalism for interaction with customers, co-workers, and the leadership team
  • Computer knowledge including Microsoft Office Suite and internal accounting and dispatch software
  • Ability to travel within the Atlanta area (position is based in office & field)

Additional Skills Desired:

  • EPA Certification
  • OSHA Certification
  • NATE Certification (preferred)
  • Friendly with great customer service skills

Turn to the pros! Our team is proud to provide high-quality plumbing services to the homes and businesses across the North Georgia area. We're available for emergencies. Just call us now at (770) 268-2331 for immediate service.

Chandler was extremely helpful and great at explaining the situation.

Also the toilet install is great!

- Daniel Heim

So friendly and they know their stuff.

Such a pleasure to work with from first contact over phone to their service professionals - like a pure delight.

- Tanya Sam

Positive: All the plumbers have been nice and very knowledgeable. Prices seem reasonable, but their service is what Id pay the most for. 5/5, would recommend.

5/5 Would Recommend

- Brittany F

Slam dunk!

Slam dunk! Scheduling and work completed toot sweet! I will defiantly use them again & refer others. Thank you again Amber and Aaron. Top notch!

- Lana Beishir

The cost was very reasonable and I recommend this company!

I was able to get an appointment for service today. The plumber, Trevor, was very efficient and friendly. I certainly will use this company again. The cost was very reasonable and I recommend this company!

- Janet Datre Purdy
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Contact Us Below or Call (770) 268-2331