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Lead Dispatcher

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General Info - Lead Dispatcher

Job Type: Part-Time/Full-Time Relevant Experience Required Must have a minimum of high school diploma or GED Must be Authorized to Work in the US

Company Info

With over 30 years experience in the industry, My Georgia Plumber has been dedicated to providing the best in customer service and professionalism. We are family owned, family operated and a family focused plumbing company. We offer our employees a career and an environment where they can grow and advance within the company as well as a comprehensive benefits package.

Job Description

As our Lead Dispatcher you will receive work order requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. Attention to detail and punctuality are both imperative qualities for a Lead Dispatcher.

Make Us Your First Choice Plumber

  • AVAILABLE 24/7 FOR EMERGENCIES
  • SAME-DAY SERVICE
  • 30+ YEARS OF EXPERIENCE
  • SERVING NORTH METRO ATLANTA AREA
  • HONEST SERVICE, NOT SALES
  • CUSTOM PLUMBING SOLUTIONS

Job Responsibilities:

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch work orders and schedule accordingly
  • Prioritize calls according to urgency and importance
  • Use phone and computer to send crews and vehicles to appropriate locations
  • Provide technicians with information about job requirements and work order details
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Job Requirements:

  • Proven experience as dispatcher or relevant position
  • Able to lead other dispatchers and command dispatch board
  • Tech-savvy with knowledge of relevant methods
  • Fast typing in experience with data entry
  • Proficient in english (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High School Diploma or GED
  • May require weekend hours

Turn to the pros! Our team is proud to provide high-quality plumbing services to the homes and businesses across the North Georgia area. We're available for emergencies. Just call us now at (770) 268-2331 for immediate service.

Chandler was extremely helpful and great at explaining the situation.

Also the toilet install is great!

- Daniel Heim

So friendly and they know their stuff.

Such a pleasure to work with from first contact over phone to their service professionals - like a pure delight.

- Tanya Sam

Positive: All the plumbers have been nice and very knowledgeable. Prices seem reasonable, but their service is what Id pay the most for. 5/5, would recommend.

5/5 Would Recommend

- Brittany F

Slam dunk!

Slam dunk! Scheduling and work completed toot sweet! I will defiantly use them again & refer others. Thank you again Amber and Aaron. Top notch!

- Lana Beishir

The cost was very reasonable and I recommend this company!

I was able to get an appointment for service today. The plumber, Trevor, was very efficient and friendly. I certainly will use this company again. The cost was very reasonable and I recommend this company!

- Janet Datre Purdy
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Contact Us Below or Call (770) 268-2331