Operations Manager

General Info - Operations Manager

Job Type: Full-Time
Salary Range: Salary + Bonus
Company Truck
Specialty: Commercial, Residential
Must be Authorized to Work in the US

Company Info

With over 30 years experience in the industry, My Georgia Plumber has been dedicated to providing the best in customer service and professionalism. We are family owned, family operated and a family focused plumbing company. We offer our employees a career and an environment where they can grow and advance within the company as well as a comprehensive benefits package.

Job Description

  • Maintain positive relationships with all current customers, vendors, management team and Employees
  • Create new business relationships by implementing and maintaining a successful sales strategy
  • Assure customer satisfaction by maintaining high quality, timely, level of service
  • Assist in ensuring company’s financial growth and profitability by creating and adhering to departmental budgets by Departments (i.e. service repairs, planned maintenance and installations)
  • Work closely with the Accounting and Administrative teams to ensure timely approval of billings, payroll, financial reports, etc. as necessary
  • Assist the Human Resources in recruiting, hiring, terminating, training and evaluating of the service department personnel
  • Ensure the most effective time and resource management to meet customer needs
  • Ensure operation of a quality After Hours Emergency “On Call” Service Program
  • Continuously evaluate technical ability of technicians; create and implement training programs to aid in their advancement
  • Manage the seasonal workflow by assisting the marketing coordinator in the development of marketing activities to drive business in off-peak seasons
  • Monitor and control job / project costs to meet original estimate or budget
  • Control inventory of department personnel to include truck stock, tool purchases, warranty returns, special part orders, etc. in accordance with company policies and guidelines
  • Ensure Safety within the company
  • Conduct weekly Plumbing Meetings to include, but not limited to, workload monitoring, customer issues, safety discussions and training
  • Conduct bi-weekly Fleet Inspections to ensure technicians are consistently presenting a well maintained advertisement of the company, as well as a safe, organized work environment for themselves; Coordinate fleet maintenance actions as needed
  • Assist sales personnel and Project Managers on technical issues as needed
  • Assist Leadership team with all other duties as assigned

Job Requirements:

  • High school diploma or (GED)
  • Georgia State plumber's license preferred or ability to obtain
  • Must possess and maintain a valid state driver’s license
  • Candidate must be well-groomed, drug free, and possess a clean background. Must be able to pass a pre-hire background check and drug screening
  • 5 years of experience in a management or leadership role
  • 10 years of experience in the Commercial Plumbing Industry
  • Extensive experience with personnel management including recruitment, hiring, retention, motivating, mentoring, evaluation & accountability, training, and problem solving
  • Experience driving financial results including a strong understanding of P&L statements, gross profit and revenue growth, and creating/maintaining budgets
  • Strong communication skills and a high level of professionalism for interaction with customers, co-workers, and the leadership team
  • Computer knowledge including Microsoft Office Suite and internal accounting and dispatch software
  • Ability to travel within the Atlanta area (position is based in office & field)

Additional Skills Desired:

  • EPA Certification
  • OSHA Certification
  • NATE Certification (preferred)
  • Friendly with great customer service skills

Message Our Hiring Manager

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Make Us Your First Choice Plumber

Learn What We're Doing For Your Home or Business
  • Available 24/7 for Emergencies
  • Same-Day Service
  • 30+ Years of Experience
  • Family Owned & Operated
  • Honest Service Not Sales
  • Custom Plumbing Solutions

We Believe in Working Together

Read Reviews From Happy Customers
    They responded very fast

    “I called this company so many times to check out issues and each time they responded with a professional voice. The technicians were on time, informative, and completed the work in a timely manner. ...”

    - Leo Cal
    My Georgia Plumber is amazing

    “We've been having issues with our plumbing since the day we moved into our home over a year ago. There never seemed to be a good time to call someone. I wish I knew then what I know now: My Georgia ...”

    - BK Fig81
    Best Company Ever!

    “He came out and had it fixed in about 30min.”

    - Donovan L.
    Very Polite, Clean Appearance and Solved the Issue Quickly

    “Highly recommend without a second thought.”

    - Joe S.
    Impeccable Customer Service

    “Professional, caring service through both jobs and very reasonable pricing. Will not hesitate to use them again and will recommend to family and friends.”

    - Lynn C.

Call in the Big Dogs

Fill out this form or call us at 770-954-8038 to schedule your plumbing service today! 
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