Operations Manager

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General Info - Operations Manager

Job Type: Full-Time Salary Range: Salary + Bonus Company Truck Specialty: Commercial, Residential Must be Authorized to Work in the US

Company Info

With over 30 years experience in the industry, My Georgia Plumber has been dedicated to providing the best in customer service and professionalism. We are family owned, family operated and a family focused plumbing company. We offer our employees a career and an environment where they can grow and advance within the company as well as a comprehensive benefits package.

Job Description

  • Maintain positive relationships with all current customers, vendors, management team and Employees
  • Create new business relationships by implementing and maintaining a successful sales strategy
  • Assure customer satisfaction by maintaining high quality, timely, level of service
  • Assist in ensuring company’s financial growth and profitability by creating and adhering to departmental budgets by Departments (i.e. service repairs, planned maintenance and installations)
  • Work closely with the Accounting and Administrative teams to ensure timely approval of billings, payroll, financial reports, etc. as necessary
  • Assist the Human Resources in recruiting, hiring, terminating, training and evaluating of the service department personnel
  • Ensure the most effective time and resource management to meet customer needs
  • Ensure operation of a quality After Hours Emergency “On Call” Service Program
  • Continuously evaluate technical ability of technicians; create and implement training programs to aid in their advancement
  • Manage the seasonal workflow by assisting the marketing coordinator in the development of marketing activities to drive business in off-peak seasons
  • Monitor and control job / project costs to meet original estimate or budget
  • Control inventory of department personnel to include truck stock, tool purchases, warranty returns, special part orders, etc. in accordance with company policies and guidelines
  • Ensure Safety within the company
  • Conduct weekly Plumbing Meetings to include, but not limited to, workload monitoring, customer issues, safety discussions and training
  • Conduct bi-weekly Fleet Inspections to ensure technicians are consistently presenting a well maintained advertisement of the company, as well as a safe, organized work environment for themselves; Coordinate fleet maintenance actions as needed
  • Assist sales personnel and Project Managers on technical issues as needed
  • Assist Leadership team with all other duties as assigned

Make Us Your First Choice Plumber


Job Responsibilities:

  • High school diploma or (GED)
  • Georgia State plumber's license preferred or ability to obtain
  • Must possess and maintain a valid state driver’s license
  • Candidate must be well-groomed, drug free, and possess a clean background. Must be able to pass a pre-hire background check and drug screening
  • 5 years of experience in a management or leadership role
  • 10 years of experience in the Commercial Plumbing Industry
  • Extensive experience with personnel management including recruitment, hiring, retention, motivating, mentoring, evaluation & accountability, training, and problem solving
  • Experience driving financial results including a strong understanding of P&L statements, gross profit and revenue growth, and creating/maintaining budgets
  • Strong communication skills and a high level of professionalism for interaction with customers, co-workers, and the leadership team
  • Computer knowledge including Microsoft Office Suite and internal accounting and dispatch software
  • Ability to travel within the Atlanta area (position is based in office & field)

Job Requirements:

  • EPA Certification
  • OSHA Certification
  • NATE Certification (preferred)
  • Friendly with great customer service skills

Turn to the pros! Our team is proud to provide high-quality plumbing services to the homes and businesses across the North Georgia area. We're available for emergencies. Just call us now at (770) 268-2331 for immediate service.

Chandler was extremely helpful and great at explaining the situation.

Also the toilet install is great!

- Daniel Heim

So friendly and they know their stuff.

Such a pleasure to work with from first contact over phone to their service professionals - like a pure delight.

- Tanya Sam

Positive: All the plumbers have been nice and very knowledgeable. Prices seem reasonable, but their service is what Id pay the most for. 5/5, would recommend.

5/5 Would Recommend

- Brittany F

Slam dunk!

Slam dunk! Scheduling and work completed toot sweet! I will defiantly use them again & refer others. Thank you again Amber and Aaron. Top notch!

- Lana Beishir

The cost was very reasonable and I recommend this company!

I was able to get an appointment for service today. The plumber, Trevor, was very efficient and friendly. I certainly will use this company again. The cost was very reasonable and I recommend this company!

- Janet Datre Purdy

Contact Us Below or Call (770) 268-2331