CUSTOMER STATED: Water heater leaking TECHNICIAN NOTES: Found 50 gallon natural gas water heater leaking in an upstairs closet. Heater needs to be replaced. Drain line on drain pain leaking at a 90 due to a missed glue join from what I can tell. Unable to fix or replace section with water heater in location. RESOLUTION/RECOMMENDATIONS: Replace water heater JOB NOTES: informed home owner of the estimates and that constellation does not cover replacements. He is going to discuss with constellation on the subject and call us to schedule if they do not cover anything. JOB STATUS: NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND

CUSTOMER STATED: Garbage disposal is leaking. TECHNICIAN NOTES: Out today for the concern of a leaking Insinkerator garbage disposal located under the kitchen sink. American home shield covered costs for the replacement. RESOLUTION/RECOMMENDATIONS: Installed new 1/3 HP Insinkerator garbage disposal under kitchen sink. New disposal has been properly tested for functions and is showing no concerns at this point in time. JOB NOTES: Townhome building.no clean out. Building does not have hose bibs. Could not locate main water shut off valve. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 275ZDL ESTIMATES: (READY TO SEND OR NEED REVIEW)

Customers water was built in 2017 and it’s past the manufactures warranty. Technician highly recommends not flushing out the unit due to the risk involved, and customer chose not to proceed at time of appointment.

Completed whole home, plumbing evaluation. Only issues found inside of home is a failed pressure regulating valve that is currently fluctuating. When technician first check the water pressure it was reading close to 80 psi, and one technician double checked it was sitting at 55psi. We will need to completely replace the pressure regulating valve in the stand up, crawlspace to resolve the issue. No other major issues found.

Customer was unaware he would be charged a service call as he thought this repair would be under warranty. The customer supplied Toto toilet we installed back in December of 2023 is missing the flush seal on the bottom of the flush valve with an additional clip piece missing as well. Explained to customer that if this part was not removed somehow before my visit, it would he inside the toilet. We do not build the toilet tanks, they are shipped out pre built and all we do is install the on the bowl provided. This is not a warrantied repair, labor warranty is only 30 days for non members. Customer asked me to leave. Unable to complete repair, collected service call, or completely safety inspection.

CUSTOMER STATED: clogged master bathroom sink and tub , clogged upstairs sink and slow flow , clogged sink in other upstairs room aswell TECHNICIAN NOTES: came out today for diagnosis while on site found master bathroom sink was clogged , tub was also clogged , upstairs bathroom had a clogged sink , with the other bathroom sink upstairs being clogged aswell RESOLUTION/RECOMMENDATIONS: pulled stopper in master bathroom sink and cleared issue , pulled stopper in tub and cleared hair, pulled stopper in upstairs bathroom and cleared issue also in other bathroom I pulled stopper and did the same JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 115 JDAI ESTIMATES: (READY TO SEND OR NEED REVIEW) Show less

CUSTOMER STATED: Garbage disposal was leaking from the bottom of the unit TECHNICIAN NOTES: technician found that the garbage disposal was leaking from the bottom of the unit due to age and normal use RESOLUTION/RECOMMENDATIONS: technician replace the garbage disposal with a new unit to resolve the issue. Customers, pressure and home is at 78 psi, which is almost over the Georgia state code requirement pressure regulating valve is located in the basement and an in accessible area at this time due to the customer storage, technician suggested to customer that they get their pressure gauge and check water pressure at least once every two weeks and give us a call when the pressure goes above 80 JOB NOTES: JOB STATUS: complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: flat ESTIMATES: none

Out today 3/29/24 Trevor J. Annual water heater flush. Performed annual water heater flush on the 50 gallon natural gas Bradford White water heater in the garage. No issues with unit. Still under manufacturers warranty. Job Status: Complete.

CM 03/29/2024 Customer stated: they wanted their annual plumbing inspection. Tech notes: called out today for an annual plumbing inspection. While on site I performed the annual inspection my inspecting the kitchen and the 2.5 baths to find no issue with any of the fixture. After completing the inspection I moved outside and inspected all plumbing to find no issue. Resolution: completed the annual plumbing inspection and found no mechanical failure. Job notes: No clean out located. Job status complete.

The homeowner complaint is that the copper water line to the hose bib on the back of the house They also had us look at the handle on the master bathroom shower they said it has become loose They also asked us to test the master bathroom tub to see if it might leak We found that the copper line run on the outside of the home to the back hose bib had burst The handle had become a little loose so we tightened it We tested the tub and found there is no signs of a leak We Repaired the 1/2in copper that burst during the cold weather It is an out side line going to the hose bib on the back side of the home Tested with no issues Job completed Estimates built and ready to send they are complementary only No visible clean out