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4.6
First, MATTIE in the office was great! The guys showed up when I was told, was polite, accessed the problem, followed through until the problem was fixed...cleaned up and I was left reassured that I was in good hands... I just wish I was informed of the house call charges beforehand. All-N-All it was a good experience.
Response from the owner: Thank you for sharing your experience with us! We're glad to hear that Mattie and our team provided excellent service and resolved the issue to your satisfaction. We apologize for any inconvenience regarding the house call charges and will take your feedback into account for future improvements. We appreciate your business and look forward to serving you again.
Preston and the work was 5-star, thank you.Even as it appeared a little pricy!!There was some confusion in the scheduling, it would have been nice and appreciated to be kept up to date on the changes.
Response from the owner: We're thrilled to hear that you found Preston's work to be 5-star quality, Geary! Your satisfaction is our priority, and we apologize for any confusion in scheduling. We understand the importance of clear communication and will take your feedback to heart to improve our processes moving forward. Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.
Robert was very professional and spent time advising about all new issues with the new hot water heater. Plus, cleaned up nicely. Could not have had a better experience.
Response from the owner: Thanks so much, Gloria. Great to hear!
