About Us
Google Rating
4.6
Based on 1313 reviews
My Georgia Plumber
4.6
victor kasende
1721318978
They installed a new sceptic tank on 06/06/23, and on 07/10/24. It started leaking, they are saying that their warranty is only 1 year, and nothing they can do if it’s leaking. Bad service.This is in the basement and my son just started using the basement a month ago since the installation
Jim McKenzie
1721241912
After an initial try at root cause determination and proposed fix that did not work, they pivoted to a viable long term solution which once started was done professionally, quality work and on the schedule we agreed too. Thanks to Dan Santos and the team for doing a complete sewer line replacement.
John Wall
1720841006
Prompt, affordable, and exceptional craftsmanship from My Georgia Plumber replacing our water heater today. Did not try to up-sell but addressed only what was needed. Really appreciated that. No extra for the expansion tank and routed pvc from the drain pan to the HVAC Condenser pump to push the water outside in the event of another leak.
James Simmons
1720819248
Contacted My Georgia Plumber after the base of our kitchen sink faucet became loose and I didn't have the right tools to tighten it. CJ arrived within the time window requested. He tightened it within a short time and took pictures for their records. THANKS!
Steve Daviau
1720812189
They did a great job on my plumbing inspection and on pointing out mistakes from the original plumber from 10 years ago.
Edward Assad
1720801352
Trevor and Eddie were fantastic and thorough at assessing our issue. If you need an honest and professional plumber, Trevor is your man!
Cathy and Bill Manke
1720796403
Our technician, Trevor, arrived on time. We had several plumbing problems to repair. Trevor was very knowledgeable and explained just how each problem could be fixed and how much each would cost. I would definitely recommend Trevor and My Georgia Plumber.
John Couse
1720641050
Was on time new product that we needed installed and cleaned up asked if everything was to our standards . Will use them again
Christopher Merrill
1720638141
Trevor with My Georgia Plumber was the best! He was very thorough and had great advice for what we should do vs. not do, etc. I would 100% ask for him next time I service the house.
Terri Thurmond
1720634631
Unfortunately I have had 2 major slab leaks in last year. Santos from My Ga. Plumber was the repair man both times. That is the FORTUNATE part. He is very professional, courteous, kind, caring and most importantly he is GOOD at what he does. He minimizes the destruction he has to do to get to the leak and solves the problem. I feel very fortunate to have him do the repair in my unfortunate situation.
iris phillips
1720631373
first and most frustrating ,the water heater job you did just last year,,we are being told now it's not up to code. when I went and inspected the job you did I find it incredible that you never once talked to THE HOMEOWNER and would have approved the extra copper ,now I'm stuck with a piece-meal copper job that's leaking from every joint you pieced together. so I am a very unsatisfied . and don't get me started on the toilet job you half way !!!
William Shonkwiler
1720540898
Jesus Marquez was excellent, prompt and we were very pleased with his work. He was friendly yet professional.
Rachel Venn
1720535189
Read the bad reviews first… They don’t lie. Then look at this company’s response to them all. They keep my credit card on file too like others have said and also charged without my permission but that’s not my current issue. I had them out for a few things on our new construction home before moving in. The guys they sent out were the laziest and sloppiest contractors and this company didn’t seem to care. We had to have the work redone after not passing the inspections their guys “fixed”. They made a mess and didn’t clean it, left garbage on the floor and inside the walls and ruined a fixture. My dishwasher is a whole other problem. They installed it incorrectly and even after telling them, it’s not only still installed incorrectly but doesn’t work and they bent the bottom of it. They sent another guy out to look at it but we have him on camera as not even being at the house for 5 minutes. Yet they claim he was there and checked it out and it was fine. I had to have another service call by the dishwasher company come and fix the incorrect installation and it wasn’t hooked up the right way either! This was one of the worst experiences I’ve had with a local company and we are very disappointed. I usually don’t write negative reviews but I’m hoping to help others to stay away!
The Glendale Condo Association
1720363178
Mike and his team we excellent. Good communicators, respectful of the space. Clean up was great every day. Showed up on time. Would highly recommend.
Johnny Lawrence
1720034091
Great job! My issue was taken care of in a quickly manner. Very professional.
Walter Rowland
1719960784
Mike and his crew today did an incredible job replacing our water pipe from the street into our house in a super tricky in town Atlanta situation where they had to go up the center of our driveway and remove some turf as part of the process. Neat as a pin when they were done - and it looks (and runs) great. Thank you all - definitely a new and happy customer.
Neil Mathews
1719932662
Preston was congenial, knowledgeable and able to explain a complicated plumbing issue to me. My Georgia Plumber has been our choice for plumbing for several years. We plan to continue using their services.
Lynn Church
1719602513
Plumbers are always professional, on time and explain everything. We've used Georgia Plumper for several years and have never been disappointed.
Joanne webster
1719368278
Same day service . Preston and Bryan showed up ready to go. Went above and beyond. Explained everything. Nice young men. They are good at their job.
Jon Lyman
1719002363
I was very impressed with "My Georgia Plumber". Had a main line water leak, they came out to inspect it the same day. Scheduled my repair for the next day, and had the repair completed in exactly the window they told me they would.Santos was an amazing Crew Lead. He was very communicative and was able to avoid cutting any concrete. The route he had to take to reconnect the pipes happened to go through the middle of my lawn - but given the circumstances, the crew was able to patch it back together as good as could have been done. Their clean-up after-the-fact was very good too.Price seemed reasonable relative to others that have had the same type of work in my neighborhood. But it was definitely worth the price and the quick time of the repair. So long as the billing all goes through smoothly... I can't think of anything else that could have gone better.Thanks, Santos!
Tapatoujours
1718985507
James Turner and his associate diagnosed the absence of gas at an outdoor patio and made a recommendation. The estimate was reasonable and they were professional.
A Quail
1718917375
Excellent in every way! We had a flooded basement from our hot water heater. They were literally here within FIVE MINUTES! Their service was excellent in every way. Highly recommend them and will call them again in the future!
B&J
1718907936
Santos is very knowledgeable and excellent at his job! Very pleased with the communication and explanation of the repairs needed. Definitely recommend!!
David and Krista Casey
1718818525
Dillon and Carlos performed a plumbing inspection, hot water heater service and provided a few estimates for future jobs to be done, They were very professional and gave detailed explanations of services and also arrived early to the job. Great service.
Trevor Williams
1718801184
Great communication and scheduling, but on the work side, this is a very transactional company that is more interested in nickel and diming than building a long-term relationship with customers. Decent work, but lacking attention to detail, and every little turn of the wrench incurs a cost/fee.
Lili Davila
1718654202
Well 1st time they came out the Water heater was very dented, I asked for a non dented unit and they came a week later. I had paid $472.50 about 2 weeks prior to the service being done. When they finally installed the water heater, that same afternoon I get charged an additional $450 which was not authorized or even in the terms in the email my warranty sent. Now I have to wait 30 days for a refund because they charged my card without authorization and no one can give me an explanation as to why my card was ran without my prior authorization.After MGP not responding back at all for the unauthorized charge, I will never do business nor recommend them. You may be charged at random and will have to fight to receive the money back.My money was refunded by my credit card provider. This company is a joke.Update:So these people are total scammers, I have emails and screenshots of everything I have signed. The home warranty supposedly didn't pay them and now after 7 months they want to charge me after charging my card illegally, AGAIN. Choice did pay and I paid how is this even possible. WOW!!! This place needs to be reported ASAP!!!! I will be submitting the evidence to show how badly these people conduct business!------------------------------------------------------------------------------------------------Wow they finally answered after 10 months. My insurance paid #auth74628326 for $485.54. I have paid CREDIT - Homeowner Paid Towards Non-Covered Fees on ReturnTrip.1.00 $-472.50. Which was on said agreement. Why are you charging me more after more than 10 months? If everything was paid in full. CHW has been trying to reach you for over a month and half with no avail. My emails were never responded too. Now why would I pay for a dented water heater that your technician brought in a van that was not secured. Why charge my card a day after the job was completed if per your contract (This is the amount your home warranty has approved towardsrepair cost. Upon completion, My Georgia Plumber will besubmitting a claim on your behalf for these charges.) You all don't make sense. My problem is not paying, the problem is you all were paid and are scamming people to pay them over what they paid. Please answer your emails in a reasonable time so that this issue can be resolved by CHW.
Anesha F.
1718627941
This company is dishonest.They accepted assignment of the call through my warranty company and didn't appear 3 appt days and times later.I had my warranty company cancel with My Georgia Plumber and reassign this service call.UPDATE (Dec 2023): My Georgia Plumber accepted re-assignment of this call AGAIN!And this time, they only showed up after I threatened to chargeback the $65 service fee on my American Express if they did not appear by a specific day and time. When the tech arrived, he said someone in the company was fired because they were causing the scheduling issues I experienced. Yet, not one single person in the company ever admitted that there was such an issue or asked for grace because there were challenges. Their response reflected usual business of a company with poor customer service.I didn't believe the tech then, but after the company's response to my review, I absolutely don't believe this poor excuse of a business.Sounds like My Georgia Plumber believes customers are gullible fools.Another reason that reinforced why I would never recommend this company is they attempted to sell me another service by lying and saying a part was malfunctioning. I had the county water company come that same day a certified the part was working perfectly fine and another plumber came out a few days later and also said the part was fine.MGP has all the makings of a company I will never recommend.If someone actually reaches out to me with a reasonable attempt at explaining why I had this experience, I'll update this review.UPDATE (6/8/24): The card they collected to pay my $65 deductible (in Dec) was saved WITHOUT MY PERMISSION. Then they charged my card 6 months later (6/2/24) because they said the warranty company never paid them --- though the warranty company provided me with a check number saying they paid.My Georgia Plumber transposed the signature I provided AFTER the work was done acknowledging the work was complete and placed it on a document that says I'm responsible for payment if the warranty doesn't pay -- BUT THEY WON'T PROVIDE PROOF THE CLAIM WAS SENT TO THE WARRANTY COMPANY NOR WILL THEY PROVIDE PROOF THE PLUMBER WHO WORKED IN MY HOME WAS LICENSED.My phone logs show I have called this company at least 10x in a week to resolve this issue but I've only been able to speak to the answering service. They want me to fight the warranty company for payment, but there is 0 documented proof they submitted a claim for the day of service they were at my home, nor do I have the warranty company's response to their claim. It's sounding like they were paid and are trying to scam other customers who have that warrant company since they claim the warranty company owes them $50k -- what kind of business allows another business to run up $50k worth of $65 service calls.If you patronize this company, do so at your own risk.If 0 ⭐ was an option, that's what I'd select.
Jennifer English
1718127579
Trevor was amazing. He communicated well and did a great job explaining what to do and how to prevent in future.
Adesina 'SHINE' Adeyemi
1718107966
Beware! The Worst Company Ever!We had a terrible experience with this company. They were paid by our home warranty company CHW for a job they completed in November 2023. Fast forward to June 2024 (seven months later), and they charged my card on file $395, claiming they never received payment from the warranty company.Why didn't they notify us before charging our card without any consent or authorization?I need my refund and will pursue it by any means necessary. Stay away from these scammers!
Rachael Scariano
1718040385
This is a complicated review. This company came out via my home warranty back in October 2023 and I paid the service fee that day and was told my home warranty approved covering the rest of the cost. I was contacted almost 9 months later and told that my home warranty did not pay in full and I was then charged $50. They had saved my card information for that long on file and I wasn't ever made aware that was going to happen; even re-reading what I signed that day that is not clear. I reached out to my home warranty and they said they had not had any contact with My Georgia Plumber in regards to more funds being requested for this job and that the job was marked paid in full. They told my that My Georgia Plumber needed to reach out to them. My Georgia Plumber claims they did but never heard back. Neither side can produce itemized bills and My Georgia Plumber can not produce any documentation that they attempted to contact my home warranty. Now, Choice Home Warranty is also super shady so there is part of my that does believe this might've happened. But my biggest issue is I wasn't allowed to see any documentation, no itemized bills, the time frame this was conducted in and I was unable to speak or even email back with anyone in the billing department at all. I was able to resolve this through the BBB as I reached out to them in regards to both companies. My Georgia Plumber has yet to respond to them but Choice Home Warranty responded and again stated they had the claim marked as paid in full with no further contact but as a good gesture they are crediting me the $50. I have henceforth stopped the claim with my bank against My Georgia Plumber since the other party involved is resolving the issue. Again, biggest issue is lack of communication, time frame since service was done and ability to produce documents. Also, if you are going to store someone's bank card information for that long it should be stated much more clearly. The guy who came out to help me with the initial problem was nice and got the job done but the company as a whole is shady. They claimed to me that they have over $50,000 in past due balances and 2,000 people attempting to resolve issues with Choice Home Warranty and them and hope that if it is truly that bad they stop working with that home warranty company.
denny buehner
1718011499
Hard working, knowledgeable, fixed 60 feet of leaky poly piping. Now, I am no longer wasting hundreds of gallons of water. Thank you Dennis Buehner
Lucy
1717857212
Please do not use this company. Lied about work they did at my house. Provided video that their people never came into my house with equipment yet they stated to the housing facility that they did. Stated that I have to deal with the housing facility for the discrepancy. Not sure why since it was your company stating the false work done.
Michel Amjadi
1717370909
The most unprofessional service providers I have ever been forced to work for me. Forced because my Home Warranty service chose MGP to replace my Water Heater in November 2023.My Georgia Plumber several times added additional charges and delayed the installation of my water heater for about 1 month during winter. \With no warm water in winter, I had to pay total deductibles much more than if I had not used my Home Warranty.My Georgia Plumber had stored my credit card information without my consent, and recently they charged my credit card because the Home Warranty had not paid to this plumber a final amount. Their recent emails ask me to file a Performance Bond Claim complain against my Home Warranty to get my money back. Also they threaten me to put a lien on my house if I decline their recent unauthorized credit card charge for a service even though I had paid all my dues 7 months ago.Working with My Georgia Plumber was painful, several surprising demands for unanticipated new fees, long delays and at end much expensive compared to other plumbers I have worked with. Even after 7 months they charge for what I do not owe them but as they believe home warranty owe them.
Yolanda Henderson
1717183434
Extremely disappointed with the customer service and dispatcher upon my first attempt to use the company. When I asked to speak were a supervisor there were none available. Guess it’s best that it did not work out for this $5k+ job.
30+ Years of Plumbing Experience
Our team at My Georgia Plumber has been the trusted name in plumbing for over 30 years. We proudly provide unparalleled plumbing and gas services to the homes and businesses of Canton and the greater North Georgia area. No problem is too big or small for our licensed technicians, who have the training and expertise to solve whatever issues you might face. We understand that your home’s plumbing or gas systems never malfunction when it’s convenient, which is why we happily offer same-day appointments and emergency repair services.
Our technicians are standing by to solve your plumbing problems. Call us today at 770-268-2331 .
More than 1K 5 Star Reviews and Counting!
4.6
After an initial try at root cause determination and proposed fix that did not work, they pivoted to a viable long term solution which once started was done professionally, quality work and on the schedule we agreed too. Thanks to Dan Santos and the team for doing a complete sewer line replacement.
Response from the owner: We're so glad we could make that repair for you, Jim! Thanks so much for taking the time to leave the Five Star Review!
Prompt, affordable, and exceptional craftsmanship from My Georgia Plumber replacing our water heater today. Did not try to up-sell but addressed only what was needed. Really appreciated that. No extra for the expansion tank and routed pvc from the drain pan to the HVAC Condenser pump to push the water outside in the event of another leak.
Response from the owner: We thank you for sharing your positive experience. It made our day.
Contacted My Georgia Plumber after the base of our kitchen sink faucet became loose and I didn't have the right tools to tighten it. CJ arrived within the time window requested. He tightened it within a short time and took pictures for their records. THANKS!
Response from the owner: Hey James, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Full-Service Plumbing in North Metro Atlanta
At My Georgia Plumber, we are committed to the safety and comfort of our customers, which is why we offer an extensive list of plumbing services to better serve our residential and commercial clients.
We offer the following services:
- 24-hour emergency plumbing.
- Water heater repair and maintenance.
- Water heater installation and replacement.
- Kitchen, bathroom, and laundry room plumbing services.
- Water line repair and replacement.
- Sewer and drain services.
- Gas line installation and replacement.
- Gas pipe repair services.
- Commercial plumbing services.
- Commercial gas line services.
No matter which service you need, you can count on our skilled and experienced team. We will arrive on time and ready to get the job done right.
Why Choose My Georgia Plumber?
Our professional technicians proudly go above and beyond for our customers. Not only will we suggest cost-effective solutions to stretch your dollar further, but we also offer coupons, to save you on our already competitive prices. Our friendly team will never upsell you on products or services you don’t need, and once our service is done, we provide recommendations on the best ways to keep your property’s plumbing system run efficiently for years to come.
No job is too big or small for our licensed and experienced technicians. Call us today at 770-268-2331 or contact us online to schedule your appointment today!
