Homeowner Protection Plan
Keeping North Metro Atlanta Homes Protected for 30+ Years
My Georgia Plumber wants all of their current and future homeowners to know that they are always choosing the best plumber when they hire us for their project. That's why we have established a Homeowner Protection Plan, for you - our valued customers. We have put 8 Key Policies in place to ensure that all of our homeowners are well informed, prepared, and protected for all of their current and future plumbing projects. Collectively they comprise our Homeowner Protection Plan and outline our commitment to moral and ethical responsibility which is what puts us ahead of our competition.
Our 8 Key Policies Include:
- Communication is key - We keep our customers well informed from beginning to end. We text and email booking confirmations, send technician pictures and real-time GPS location updates when we're headed your way. We also utilize paperless invoices and estimates along with flat rate pricing to ensure you are charged a fair price.
- Best price guarantee - Learn More! Not only do we guarantee the best price for your project, but we also guarantee that we will beat our competitors estimate by up to 5%*!
- We provide 3 options -After a thorough diagnosis, our technicians will always provide you with at least 3 options for your project. One of these options may even be to do nothing. Providing options allows our customers to decide which repair or replacement option works best for their individual budget, time frame, and home maintenance goals.
- All quotes are complete - We provide all-inclusive estimates based on flat-rate pricing, leaving no guess work. If it takes us longer to complete a job than we anticipated, you are not charged. All quotes are good from 30 days from date of initial visit, guaranteeing you the best price from the best plumber in the area. Why go with anyone else?
- We offer financing - Don't want to empty your savings for a plumbing emergency? Or, are you hoping for a faster turn around on a project? No worries! My Georgia Plumber offers financing for projects big and small. We even have options for those with less than perfect credit. Applying is easy and takes less than 5 minutes for a response. Ask your technician, or one of our friendly office staff for more details. Or, you can quickly apply online.
- We do the job right - Each technician is hand picked. We are a drug-free workplace and each of our employees is background checked. All technicians receive the latest product training as well as one-on-one training with our Senior Plumbers year round. This ensures your job is done right the first time. Plus, our warranty policy ensures any questions or problems are addressed immediately.
- 100% satisfaction guarantee - All our work comes with a satisfaction guarantee. We believe providing our customers with accurate information, a thorough diagnosis, and a minimum of 3 service options ensures proper expectations are set from the beginning. If something doesn't meet our customer's expectations, we will do the right thing until they are happy.
- Home Care Club - We have combined priority service, discounted rates, and extended warranties for all products and services, plus 2 free annual maintenance services into our Home Care Club. Additionally we charge $0 service fees for regular service and heavily discount emergency services fees for your plumbing and gas emergencies. This is the best Maintenance Plan in the industry! Be sure to ask you technician to show your savings if you were to join today!
*Homeowner must have a written estimate from a licensed and insured plumbing contractor in order to honor discounts. 5% discount match only valid for up $150 value to customer, per project. Written estimate must be provided 14 days from competitor issuing written estimate. Our price match is valid for 30 days following us providing the quote.