**ANNUAL WATER HEATER FLUSH** Tech Notes: Upon inspection I found that this is a Rheem 50 gallon natural gas water heater located in the garage of home, and is only two years of age which is well within manufacture warranty. I found that his tank is up to code, is functioning properly, and there are no mechanical/plumbing issues for todays visit. Resolution: There are no mechanical/plumbing issues for todays visit. Job Notes**This is a HCC Member, and there is no fees for todays visit** Job Status: Complete Estimates: N/A

CUSTOMER STATED: The homeowner complaint is the same as it was before TECHNICIAN NOTES: We found the water heater is 20 years old We did find some water in the water heater pan this time RESOLUTION/RECOMMENDATIONS: The water heater needs to be replaced along with code required items JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Will be submitted by management ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send

Commercial Hand Dryer Repair Service: Responding to a commercial client's concern regarding malfunctioning hand dryers in their bathroom facilities, our skilled technicians swiftly identified the issue – a sensor malfunction disrupting the automated drying process. Efficiently replacing the faulty sensors and conducting thorough testing, we ensured the hand dryers were once again fully operational. Additionally, the repair service included addressing a minor electrical connection issue that had contributed to the malfunction. Our meticulous approach not only resolved the immediate problem but also enhanced the overall reliability of the hand dryers, providing the commercial client with a seamless and efficient solution for their restroom facilities.

CUSTOMER STATED: TECHNICIAN NOTES: No one answered the door I spoke with the wife on the ring door bell she attempted to wake the husband up by calling him several times and I knocked on the door bell with no success The wife asked to reschedule RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed need to reschedule PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Submitted for missed appointment ESTIMATES: (READY TO SEND OR NEED REVIEW) No estimates at this time

The tenants complaint is they are seeing water stains on the drop ceiling in the basement I found there are several water stains in the drop ceiling As I inspected I found there is water dripping through subfloor I inspected in the kitchen above the stains and found the ice maker line was not tightened down and so it’s been dripping for some time the drywall is soaked and the flooring in front of the refrigerator is buckling some I tightened the ice maker line and tested with no more dripping Job completed No more estimates are needed Resi needs to send an electrician out to fix a wire that I found that is stripped but not connected to anything and when I moved the ceiling tiles the wire hit something and caused the braker to trip I did temporarily put wire nuts on the wire to make it safer but it needs a proper repair The ceiling tiles need to be replaced because of the amount of damage

The homeowner wanted an estimate for running gas line to install a gas dryer And asked us to hook up the washing machine We got the information for running the gas line and We did hook up the washing machine Tested with no issues Job not completed Estimate built and sent to customer

CUSTOMER STATED: water leaked down into ceiling of living room when hall bathroom shower was used TECHNICIAN NOTES:found hall bathroom tub shower spout missing rubber gasket. Water leaking out of there and wall when shower was ran RESOLUTION/RECOMMENDATIONS: replace tub spout JOB NOTES: replaced tub spout and tested JOB STATUS: COMPLETe PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: choice denied ESTIMATES: (READY TO SEND OR NEED REVIEW) Service estimate to replace tub spout to Hall bathroom tub shower

Dhufstetler 01/29/24 Customer states they have a water service line leak in the front yard. Shut off water from main shut off valve in basement and tested water meter to confirm water service line leak. Left estimates to dig and perform a spot repair or replace entire water service line. Customer wanted time to consider estimates before accepting. $149.95 pd by cc JOB NOT COMPLETE

Submitted to 2-10, 2-10 denied work order due to issue not caused by normal wear and tear. Autho 656144662642 CUSTOMER STATED: Leak from garage TECHNICIAN NOTES: 1/2” copper pipe in garage wall broke due to freezing. Need to cut out and replace about 1’ of 1/2” copper pipe. RESOLUTION/RECOMMENDATIONS: Unable to contact HBW for authorization. The authorization service keeps transferring me and starting the call over. Informed customer that if HBW authorizes repair, we would have to charge an $85 out of pocket trip fee to return. Presented customer with out of pocket estimate for pipe repair, customer did not accept estimate at this time. JOB NOTES: JOB STATUS: NOTCOMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: Unable to contact HBW for authorization. The authorization service keeps transferring me and starting the call over. ESTIMATES: READY TO SEND

Customer stated: slow drip from master bathroom right side lavatory and water was leaking through kitchen sink when water was splashed on faucet Technician notes: upon arrival, customer had a slow drip on the right side lavatory in the master bathroom. Was unable to find replacement cartridge. Kitchen faucet was also leaking when splashed due to faucet not being tightened down Resolution: tightened and siliconed the kitchen faucet, advised customer to let silicon dry for 24 hours. Checked and tested for leaks. Kitchen sink is working as it should now. Replaced Master bathroom right side lavatory fixture with glacier bay. Checked and tested for leaks. Everything is working as it should at this time MGP Notes: please bill accordingly Job status: complete Estimates: no further needed