Customer call about leak on shower I replace seats and spring on the shower valve leak stop if this leaking again we need order special cartridge to fixed Replaced seats and springs

Do not go job notes : Dispatched and arrived to job to copy and paste notes from first work order. Customer has 2 work orders with resipro for the same issues CUSTOMER STATED : Tub/shower in hallway will not turn off. TECHNICIAN NOTES : Out to the residence today for the concern of the full hallway bathroom on the upper level constantly running hot water. After investigating, I found the hot side stem for 3 handle shower valve to be missing a washer causing the constant water flow. Water pressure is good testing at 50 PSI from water heater. RESOLUTION : Replaced hot side stem washer for 3 handle shower valve in full hallway bathroom on upper level of home. After making repairs, we have fully pressurized the system and have found no current concerns at this point in time. JOB NOTES : Please bill resipro for work completed today. Customer has 2 separate work orders for same issue that has been resolved. JOB STATUS : Job complete.

CUSTOMER STATED : Tub/shower in hallway will not turn off. TECHNICIAN NOTES : Out to the residence today for the concern of the full hallway bathroom on the upper level constantly running hot water. After investigating, I found the hot side stem for 3 handle shower valve to be missing a washer causing the constant water flow. Water pressure is good testing at 50 PSI from water heater. RESOLUTION : Replaced hot side stem washer for 3 handle shower valve in full hallway bathroom on upper level of home. After making repairs, we have fully pressurized the system and have found no current concerns at this point in time. JOB NOTES : Please bill resipro for work completed today. Customer has 2 separate work orders for same issue that has been resolved. JOB STATUS : Job complete.

Tenet stated that the upstairs master bathroom and hall bathroom toilets will run constantly Tested both toilet to find no issues with master bathroom toilet but hall bathroom toilet had a failed fill valve. Performed minor rebuild on toilet. While doing a pressure test to see if the PRV had failed found the water heater by the PRV has an expansion tank installed on its side on PEX pipe with no strap just. Small piece of PEX and some zipties holding it up. It has already started to lean. This can cause a failure with the water pipe causing a leak. I recommend replacing the expansion tank with a strap to prevent any issues that may come from it. Job completed. Estimates ready to send.

We arrived and no one answered the door I called and spoke with the tenant and at first she said she didn’t make a work order but then I asked about the ceiling and she said that’s right I do have a leak in the ceiling But they said they will not be home until after 4 I told her the office will get them rescheduled Job not completed missed appointment 3/19/24. James The tenants complaint is they are seeing water damage on the master bathroom ceiling We found there is a place where the ceiling has bubbled but is it completely dry We went into the attic and found the only items in the area is the water heater relief line and the hvac condensation line Both of which are dry with no damage to the pipes to indicate a leak We did notice that the wall 4 feet away from the area of the bubble Has a gable vent and there is clear water damage to the wall under the gable vent At this time there is no active plumbing issue This is rain water getting in and pooling in the ceiling c

Customer call about water is not hot I check water heater run shower and faucet and everything is good job is complete

CM 03/11/ 2024 Customer stated: their gas bill has went up. Tech notes: called out today to locate a possible gas leak. While on site we checked all visible lines with a gas sniffer to find no leaks. The natural gas water heater looked as if it had sediment build up and home owner has hot water issues as well. Home owner stated multiple time that they don’t smell gas anywhere in the home. Resolution: I recommend having a pressure test to verify all pipe is holding gas before having to cut open walls to inspect non visible gas lines. I also recommend having the water heater replaced. The water heater is 11 years old and in rough condition. It is a 40 gallon natural gas atmospheric venting on a shelf un the garage. H9me owner will need to clear a path for us to bring in new water heater. Job notes: I do not have a gas pressure gauge need to return with one. Job status not complete. Estimates ready to send.

Customer stated: tub knobs on master bathroom are stripped Technician notes: bathroom tub knobs on master bathroom are loose Resolution: once inspected the master bathroom on lower level floor found the tub knobs were loose and unable to run water properly. We tightened both of the handles hot and cold and were working properly. JOBSTATUS: complete

TECHNICIAN NOTES: came out today as of today tenant was not home or responding left door hanger found meter spin and slightly high pressure missed appointment as of today

CUSTOMER STATED: outside leak TECHNICIAN NOTES: came out today for diagnosis while out on site found a outside leak near meter on pex, also tested pressure found failed prv and 2 shut offs which had failed, also a toilet in basement level which was clogged with paper towels, found clogged toilet while bleeding air after shutting water off and back on RESOLUTION: as of today have spot repaired the outside leak , replaced a 3/4 pressure regulator valve located near water heater with two pex shut offs , and cleared the clogged toilet located in basement level of home . JOBSTATUS: complete