Customer stated: hall bathroom toilet not draining. Technician notes: upon inspection found that hall bathroom toilet was separately clogged from the rest of the drain system. Used auger to clear blockage in toilet. Flushed multiple times with no failures. MGP notes: please bill accordingly. Job status: complete

The tenants complaint is that they are hearing a loud thump noise and some hissing coming from the water heater closet We could not recreate the noise or the hissing noise We did find that the water pressure is at 140psi Which could explain the noises if they are coming from the t&p on the water heater The water heater is a 2022 model We removed the water heater and replaced the prv and reinstalled the water heater Job completed No new estimates needed

The tenants complaint was that there is a back up and the toilets all leaked We got here and was told another company was sent out on Friday and the blockage was gone and everything was flushing and draining good The leaks into the ceiling and walls have stopped once the blockage was gone Spoke with management and told them everything and decided there is no work needed at this time Job completed No estimates needed

Customer/ Tenant States: Master bathroom is backing up again. Technician Notes: Upon arrival, flushed master bathroom toilet and it backed up into master bathroom shower. Attempted to run sewer machine through shower drain but was unsuccessful. Pulled toilet in the master bathroom to better access drain. Snaked line and switched to spade head. Managed to get line flowing again. Ran camera down sewer line but the picture got very foggy. Camera malfunctioned. Issue is 30ft down the line from the toilet. Resolution: Managed to get drain flowing. Advised to not use toilet in master bathroom. Shower and sinks are fine to use. We will have to come back out after camera is repaired. Job Notes: Completed safety inspection. Job Status: Complete. Autho: Bill to ResiPro Estimates: Camera not working, estimate is to camera line.

This is a complimentary estimate to have the existing main level elongated toilet have an auger run through the drain line, and plunged to help clear the current clog/backup.

Customer Stated: They had issues with the tub backing/clogging up constantly. Tech Notes: Upon inspection I found that this tub is located in the upstairs hallway guest bathroom of home, and upon arrival the lift to turn strainer plug was in the off position. I lifted the plug to see how water would drain, and it was draining very slowly. I let the tenant know I will start with trying to plunge, and auger the drain to see if I can get the clog to clear. I made her aware this is more than likely due to soap/hair build up. Resolution: I was able to successfully clear the clog with plunger, and auger. I ran the water for several minutes with no issues or back ups. I filled the tub with running/volume amounts of water with no issues or backup/clog. Job Notes:**Please bill out to ResiPro as necessary for todays completed work** Job Status : Complete Estimates: N/A This is a complimentary estimate to have the existing upstairs 2nd guest bathroom have an auger run down the sewage/dra

Customer Stated: They had issues with the tub backing/clogging up constantly. Tech Notes: Upon inspection I found that this tub is located in the upstairs hallway guest bathroom of home, and upon arrival the lift to turn strainer plug was in the off position. I lifted the plug to see how water would drain, and it was draining very slowly. I let the tenant know I will start with trying to plunge, and auger the drain to see if I can get the clog to clear. I made her aware this is more than likely due to soap/hair build up. Resolution: I was able to successfully clear the clog with plunger, and auger. I ran the water for several minutes with no issues or back ups. I filled the tub with running/volume amounts of water with no issues or backup/clog. Job Notes:**Please bill out to ResiPro as necessary for todays completed work** Job Status : Complete Estimates: N/A This is a complimentary estimate to have the existing upstairs hallway guest bathroom tub drain have an auger run down

Customer Stated: They had an issue with the toilet backing/clogging up, and were unsure why it was having issues. Tech Notes: Upon inspection I found that this is a standard elongated toilet located in the upstairs Jack/Jill bathroom of home. I found that the toilet was instantly backing up after flushing. I let the tenant know I would need to start with plunging, and using an auger to try to clear clog. Resolution: I was able to successfully clear the clog, and after using auger/plunger I found that there was a coloring pencil stuck inside of the S-trap of the toilet, which was the cause for the clogging/backing up. Job Notes:**Please bill out to ResiPro as necessary for todays completed work** Job Status: Complete Estimates: N/A This is a complimentary estimate to have the existing upstairs Jack/Jill bathroom elongated toilet have an auger, and plunger used to help fix/prevent any future plumbing issues.

Customer/ Tenant States: The master bathroom toilet leaks when you flush it. Technician Notes: Out today to look into issue with the master bathroom toilet. Tenant has lived here 2 days. Glacier Bay dual flush toilet. When toilet is flushed, water leaks out from under the tank. Issue will be related to the tank to bowl gasket. Tank bolts are also loose not allowing a good seal. Resolution: Pulled toilet tank and assessed. Tank to bowl gasket was not seated properly. Reset tank and tightened bolts properly. Test flushed multiple times. Job Notes: While performing a safety inspection I found that the water heater in the garage was not installed up to code. Multiple code violations and incorrect piping used. Unit is 5 years old. Job Status: Complete. Autho: Bill to ResiPro Estimates: Good to send.

Tenet stated that water is coming from the base of the shower when it’s in used Tested the shower to find no plumbing issues of any kind. The shower curtain is cloth material and absorbs water and isn’t long enough so it barely covers all the way to the bottom of the shower. After testing for a while the only time I could get water to leak out of the shower was from the shower curtain. Advised tenets to get a new longer plastic shower curtain and a bath mat and this should fix the problem. Job is completed.