CUSTOMER STATED: The water heater is leaking from the bottom TECHNICIAN NOTES: Arrived on site found the heater to be leaking from the bottom of the 40 gal natural gas heater Checked water pressure pressure was 45 psi No visible clean out RESOLUTION/RECOMMENDATIONS: Replace 40 gal natural gas heater JOB NOTES: Claim was denied JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Ready to send

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

Customer States: Leaking water heater in garage, no hot water. Has been without hot water for days. Technician Notes: Out today to look into issue with the 50 gallon natural gas water heater located in the main level garage. Unit is currently leaking from the top and bottom of the water heater. Homeowner turned water and gas off to the unit. Water heater will need replaced with code requirements. The existing water heater is 21” in diameter. The open between the door trim and the HVAC unit is only 19.5. Door trim will need to be removed to get old heater out and new heater in. Resolution: Submit to CHW while onsite. CHW denied this work order. They were given the option for us to supply and install a new water heater. Explained to customer they denied work order. Explained I had a new heater and everything needed for install in the van but he is not interested. He wants to call his home warranty company. Job Notes: Sewer clean out located in front yard near front by window. Job Sta

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

CUSTOMER STATED: Water heater is leaking water. TECHNICIAN NOTES: Out to the residence today for the concern of a leaking water heater. When i arrived I found a leaking 50 gallon short electric water heater located in the garage of the home. Water heater has heavy corrosion coming from both upper and lower heating panels. Expansion tank is currently defective. Water pressure is outside of code reading above 80 PSI. Customer stated they currently have hot water, although the water heater is leaking. In case of damage to water heater wiring caused from water, I recommend doing a full water heater replacement, as well as replace pressure regulating valve located in garage to from prevent any further concerns to occur to the distribution system of the home. While on site the customer also made me aware of their water bill being $1500 last month and asked if I could locate the other issues. After investigating, I do believe the customer have an exterior leak due to water meter dial co

Dhufstetler 12/19/23 Replaced 40 gal nat gas water heater in garage and tested. No problems found. JOB COMPLETE

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)