Called out today due to the toilet on the main floor rocking back and forth and the Roman tub in the master was dripping Upon further inspection found the Roman tub to be dripping from the hot and cold side And the toilet to be rocking due to bad install We shut down the water to the house drained down the house and removed the old delta faucet stems for the roman tub and replace both stems seats and spring on hot and cold side Turned water back on and checked for leaks there are no leaks at this time Reinstalled trim in tub and clean up work area Pulled the toilet in the hallway and found the toilet to be rocking due to the wrong wax ring being under the toilet and some grout making the toilet unlevel Removed the grout from around the toilet flange that was making toilet unlevel installed new wax ring and flange bolts and reset toilet Hooked toilet up and filled toilet Tested toilet to insure the toilet was working properly and was no longer rocking back and forth Cleaned

Customer States: Toilet in the upstairs hallway bathroom is not flushing properly. Will not flush solids. Technician Notes: Out today to look into issue with the toilet in the upstairs hallway bathroom not flushing properly. Began flushing toilet, toilet flush is sluggish. Water is going down slowly. No apparent clog in the toilet. We need to run the closet auger to see if there is anything lodged in the trap. Resolution: Ran closet auger into upstairs hallway bathroom toilet. Felt resistance closer to the back side of the trap. Auger managed to push through blockage, did not pull any foreign objects out. Test flushed toilet multiple times. Toilet is working as it should now. Asked tenant if there were any other issues and she said no. Job Notes: Found two sewer clean outs on the property. One in the front yard near front steps, other is on the right side of the home. Tested pressure off of the right side hose bib at 50psi. Job Status: Complete. Autho: Bill to ResiPro Estimat

Enter 20570231 Flooring contractors built the floor too high, and we are not able to set toilet by normal means. We will need to make a return trip will need to make return Previous contractors also urinated in the toilet and did not clear the toilet after pulling it, which resulted in the inside of the bowl, being stained and an overwhelming urine smell throughout the bathroom. We recommend the replacement of toilet as well before new tenants move in. 4/18/24 Technician notes: upon inspection we found the toilet sitting on flange unsecured from previous visit. Used extended toilet bolts to secure toilet properly along with installing a new wax ring. Reset toilet and hooked up the supply line. Flushed toilet 4 times and checked and tested for leaks. Everything is working as it should at this time. Job status: complete Job notes: please bill accordingly Estimates: no further needed

CUSTOMER STATED : My water pressure is very low and the water doesn't get hot TECHNICIAN NOTES : Out to the residence today for the tenants concern of there being low water pressure in the home and water doesn’t get as hot as they’d like. Water pressure from back side hose bib tested at 40 PSI. indicating a malfunctioning double union zurn pressure regulating valve. Have tested water while on site and found it to be plenty hot from all fixtures in the home. Kitchen faucet has low water pressure from the “stream” setting but good pressure from “shower” setting. Faucet is not leaking and cannot be replaced at this time. Have advised tenant to use “shower setting” for the time being. RESOLUTION : Replaced defective pressure regulating valve located in garage. New valve has been pressurized and tested showing no further concern at this point in time. Homes water pressure now tests at 55 PSI with new prv. JOB NOTES : Home has several clean outs. Back, right, and front of hom

Stated.. leak in crawl space Tech notes.. came out today to diagnose a leak in a crawl space upon arrival found a flow control that had gone bad and found the whole home shut off to be broken and the pressure regulating valve to be leaking. Resolution.. replace back flow preventer with pex and replace whole home shut off with ball valve and replaced the leaking prv with new one. No further concerns at this time Status.. complete Notes.. no visible clean out. No pressure picture due to the only hose bib being before the prv and unable to access home due to no access code.

Customer stated: leak on kitchen ceiling from upstairs bathroom Technician notes: upon inspection, the upstairs hallway bathroom toilet wax ring has failed, causing water to flow on to the kitchen ceiling. Need to replace wax ring Resolution: pulled toilet and removed old wax ring. Installed new wax ring with horn. Inspected flange and it’s is in working order. Reset toilet and checked and tested for leaks. Flushed toilet 5 times and everything is working as it should at this time. Job status: complete Job notes: please bill resipro Estimates: no further needed

Tenant States: Sink issue has already been taken care of. Issue today is that there is nowhere to run the washer drain hose too. Technician Notes: Out today to look into an issue with a leaking sink, that issue has already been resolved. Tenants complaint is that they can’t run the washing machine drain to anything. There is no hole in the washer box. Discovered this washer box was never drilled out. Managed to locate where the drain pipe ties into the washer box. Resolution: Managed to drill out hole so washing machine drain could be ran into washer box. Restored water to washer, washer hoses were leaking and backwards. Swapped lines over and installed properly. Tested for proper function and leaks. Job Notes: Sewer clean out in front yard. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.

Stated.. leak from upstairs shower Tech notes.. came out to diagnose a leak in the upstairs hall bath shower. Upon inspection found there to be a 3/4 in hole underneath the shower handle. There was also a partial clog in the shower. Resolution.. sealed hole with caulking and unclogged the drain. Status.. complete. Notes..no visible clean out.

CUSTOMER STATED: leak in hallway bathroom TECHNICIAN NOTES: came out today for diagnosis while out onsite found water stains around trim and found a upside down over flow aswell as a clogged tub in upstairs hallway bathroom of home RESOLUTION: resealed the over flow and unclogged the tub re installed over flow properly and tested without further issues explained to tenant to try and prevent water from splashing outside of shower in order to avoid further water damage aswell JOBSTATUS: complete

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)