Customer States: Upstairs MB shower is leaking from the shower head. Technician Notes: Delta shower valve in the master bathroom has a cartridge that failed. Cartridge is allowing water to continuously drip. Cartridge needs replaced. Resolution: Installed a new cartridge, restored water, and tested for proper function. Job Notes: Inspection complete. Job Status: Complete. Autho: 115JEMA Estimates: No additonal needed.

Customer stated the garbage disposal was not working Found that the reset switch was tripped and the disposal was jammed Un jammed the disposal and reset the switch Tested disposal Disposal is working properly and sink is draining properly at this time Job is compleat No other issues At this time

CUSTOMER STATED: Toilet is not flushing properly TECHNICIAN NOTES: Out today for the customers concerns of the toilet in the full upstairs guest bathroom not flushing properly. 2 other contractors have been out for the same issue and recommended to replace the 2 piece gerber toilet. To begin diagnosis, ran closet auger through toilet but was unsuccessful at getting the toilet to flush properly. Ahs denied the cost to pull toilet from floor and camera line. Customer agreed to service estimate to pull toilet from floor and run sewer scope to check for further issues. Once toilet was pulled, I managed to retrieve a tampon cap from the bottom side of the toilet. RESOLUTION/RECOMMENDATIONS: Pulled toilet from floor, retrieved tampon cap, and performed sewer scope in the full guest bathroom upstairs. Did not find any further concerns while performing sewer scope. Toilet has been remounted and tested showing no further concerns prior to retrieving the foreign item. JOB NOTES: Cl

CUSTOMER STATED: Sump pump quit working TECHNICIAN NOTES: Upon further inspection found that the sump pump floats was stuck and that the check value was stuck in the open position RESOLUTION/RECOMMENDATIONS: Got float unstuck and Unjammed the check valve If the check valve stops working again replace the check valve With a 2 inch ever built check valve JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115vama ESTIMATES: (READY TO SEND OR NEED REVIEW

Customer stated: they had a leaking valve in the yard. Tech notes: called out today to look at a leaking valve in the yard. While on site I found the valve in the yard is an irrigation valve that’s leaking from the valve creating a big puddle in the yard. Resolution: an irrigation company needs to come out and replace the shut off valve. Job status: complete.

CUSTOMER STATED: Customer stated he would like a replacement of existing water fountain in pool house TECHNICIAN NOTES: Upon inspection found oasis water fountain, water cooler found in pool area Took pictures of dimensions of water cooler, will also need to replace shutoff valve and copper piping RESOLUTION/RECOMMENDATIONS: Replace existing water fountain JOB NOTES: Customer was unable to pay dispatch fee as HOA board is in control of payments Spoke with Robert about dispatch fee already JOB Status: Complete ESTIMATES: Please forward to customer

Customer Stated: They had a leak coming from the ceiling in the master bedroom, and were unsure where leak was coming from. Tech Notes: Upon inspection I found that there was a slow leak coming from the second level master bathroom ceiling where only the attic is above it. I went to the attic, and found that the leak is coming from a cracked fitting in the condensation 3/4” PVC drain line. I let the h/o know I could fix this today, but this is not a typical plumbing issue, and would be considered a HVAC issue. I presented options to have this taken care of through service today, and the h/o elected to move forward with repairs for today’s visit. Resolution: I was able to successfully cut out section of 3/4” PVC piping located in the attic of home, and replace with brand new PVC piping with no issues. I let the glue dry, and found no further issues or leaks. Job Notes:**Please charge the CC in the pictures in the amount of $705.61 for todays completed work** Job Status: Complete

CUSTOMER STATED: they had a leaking toilet. TECHNICIAN NOTES: called out today to look at a leaking toilet. While on site I found the tank to bowl gasket needs replaced. Whenever the toilet in the hall bathroom is flushed water leaks all into the floor. RESOLUTION/RECOMMENDATIONS: I recommend replacing the flush valve and tank to bowl gasket. JOB NOTES: homeowner is not satisfied with the home warranty not approving the work. Estimates need to be emailed to home owner. JOB STATUS: NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 115mssa ESTIMATES: (READY TO SEND OR NEED REVIEW) Show less

**I have called in submission for WH Replacment twice now, and have been put on hold by the claims department for 30+ mins each time. There is nothing I can do at this point** CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Show less

CUSTOMER STATED: They were unable to get any hot water through out the home. TECHNICIAN NOTES: Upon inspection I found that this is a state 40 gallon natural gas water heater located in the garage of home, and is 19 years of age which is outside of manufacture warranty. I found that this water heater is out of code, and has reached its life cycle. I was also able to find that the pilot light has gone out, and there was no flame for the burner assembly. I let the h/o know I would need to start with reigniting the pilot to see if it would spark, and ignite. RESOLUTION/RECOMMENDATIONS: I was able to successfully spark/ignite the pilot along with the burner assembly with no issues. I found that the tank stayed for 20 mins with no issues, and made the h/o aware it may take 30-45 mins for water to heat back up through out the home. JOB NOTES:**Please bill out to 2-10 warranty as necessary for todays diagnostic trip charge** JOB STATUS: Complete PARTS: N/A