Fighting Field Service Myths With Truth

There’s no shortage of opinions about the trades—and unfortunately, not all of them are accurate. From outdated views on career choices to unfair assumptions about service quality, the field service world, including plumbing, still fights a few persistent myths.

At My Georgia Plumber, we’ve heard it all. But we’ve also seen how these misconceptions can make it harder for honest, hardworking professionals to get the respect they deserve. So let’s clear the air—and set the record straight.

Myth: “You Can’t Count on Technicians”

This one’s tough to hear, especially because it overlooks what most techs deal with on the job.

The Truth: Technicians perform better when they’re supported.

When a tech shows up late or misses details, it’s usually not about laziness—it’s about lack of support. We give them the right tools, clear communication, and proper training, and you’ll see what they’re capable of.

• GPS tracking, scheduling apps, and real-time updates help them stay on time.

• Ongoing training keeps them sharp and prepared for anything.

• A solid team behind the scenes makes all the difference.

We’ve built our reputation on showing up and doing the job right, and that only happens when the whole company is behind the technician.

Myth: “Trade Work Is for People Who Didn’t Make It Elsewhere”

It’s amazing this myth still exists, especially when tradespeople literally keep communities running.

The Truth: Trades are high-skill, high-responsibility careers.

Plumbing, HVAC, electrical—these jobs aren’t fallback options. They’re critical, hands-on roles with long-term stability, solid pay, and upward mobility.

Think about it:

• You don’t need student loans to become a journeyman.

• Apprenticeships offer real training and real income.

• Skilled trades offer business ownership paths that rival any corporate climb.

This work takes problem-solving, people skills, and physical know-how. That’s not second-tier—it’s essential.

Myth: “Contractors Just Want to Upsell You”

Let’s face it—some bad actors in every industry ruin it for the rest. But most of us are just trying to solve problems the right way.

The Truth: Most contractors care deeply about doing the job right.

At My Georgia Plumber, we go out of our way to be transparent. That means:

• Upfront pricing with no surprise add-ons.

• Detailed service options so you can decide what fits your needs.

• Respecting your time and home.

We know trust is earned, not assumed—and we’re okay with that.

Myth: “Customers Only Care About Price”

Sure, price matters. But it’s not the only thing people want when they call a plumber.

The Truth: People care about value, clarity, and results.

We’ve found that most customers want to:

• Understand what’s going on

• Hear options before committing

• Know that the job’s getting done right

A well-trained tech doesn’t just fix something—they explain it clearly, give you choices, and help you feel confident in what’s happening. That’s real service.

It’s Time to Shift the Conversation

We’re not just fixing sinks and replacing water heaters—we’re showing up, doing honest work, and changing minds one job at a time.

If you’ve had a bad experience in the past, we get it. But give us a chance to show you how it should be.