customer stated the toilet in the hallway bath is constantly running Found that the flapper had gone bad Gave customer price to replace the flapper. Customer accepted the price to replace the flapper Gave customer the commercial dispatch fee waive as waiver of the dispatch fee and a slight military discount on job to sell the job

4/25/24 Preston B. Out to the residence today for partially approved work by AHS to replace the existing 40 gallon natural gas water heater located in the basement. RESOLUTION : Installed new 40 gallon AO Smith water heater and all new code required items in the basement. New system has been pressurized and tested, showing no current leaks, drips, or concerns at this time. Water heater is currently heating up its 40 gallons. JOB NOTES : No payment due. Job paid in full. JOB STATUS : Job complete CUSTOMER STATED: They have no hot water TECHNICIAN NOTES: We found the water heater was off and the pilot light is out We relit the pilot and it stayed lit when the burner started it stayed on for 5 seconds and then went out the gas control valve gave a error code of 2 which is the thermalpile low voltage code RESOLUTION/RECOMMENDATIONS: The thermal pile/ pilot assembly needs to be replaced JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job

CUSTOMER STATED : There is a leak under the kitchen sink. TECHNICIAN NOTES : Out of the residence today for the tenants concerns of there being a leak under the right side of the kitchen sink on the main floor. After investigating,we found the tubular drain piping on right side had fallen loose, which is causing the leak. While on site we have also found a defective double union zurn pressure regulating valve located in the basement. RESOLUTION : Replaced nut and Farrells for right side of kitchen drain tubular and replaced defective pressure regulating valve. Repairs have been pressurized/tested for proper functions and are showing no further concerns at this point in time. Homes water pressure is 60 PSI with new prv. JOB NOTES : Clean out located on left and front side of home. Please bill resipro for work completed today. JOB STATUS : Job complete

CUSTOMER STATED : Would like our complimentary inspection completed TECHNICIAN NOTES : Out to the residence today for a free visit to perform a annual plumbing inspection. RESOLUTION : Performed free annual plumbing inspection and found no concerns at this point in time. JOB NOTES : Clean out located in driveway. No payment due at this time. JOB STATUS : Job complete

CUSTOMER STATED : Women’s restroom toilet is clogged. TECHNICIAN NOTES : Out today to the establishment for the concern of a clogged toilet in the women’s restroom. Customer tried plunging toilet themself but was unsuccessful. Recommended to pull toilet from floor and run machine. RESOLUTION : Pulled toilet in women’s restroom & ran sewer machine to clear blockage. Large amounts of water has flushed the drain system and there are no further concerns. Toilet has also been remounted and can be used as needed. JOB NOTES : Please bill card in pinned notes for invoice amount. JOB STATUS : Job complete This is a complimentary service estimate to auger to the clogged toilet located in the women’s restroom. This is a complimentary service estimate to pull the clogged womens restroom and run sewer machine.

CUSTOMER STATED : Outdoor faucet has broken. TECHNICIAN NOTES : Out to the residence today for the concern of a broken wall mounted exterior faucet located on the back patio of the home. Existing faucet has broken from spout and needs to be replaced. Sink needs to be pulled off wall to replace faucet. RESOLUTION : Sold service estimate to purchase wall mounted exterior faucet and return at later date to install. No repairs made today. Customer stated we have a card on file to book deposit. JOB NOTES : Need to book 50% deposit for estimate sold. Parts needed. PARTS : https://www.uline.com/Product/Detail/H-10305/Stainless-Steel-Workbenches/10-Swivel-Faucet?pricode=WC4775&gadtype=pla&id=H-10305&gad_source=1&gclid=EAIaIQobChMI_crs4LrJhQMV7GFHAR3AygZlEAQYBiABEgKLlvD_BwE JOB STATUS : Job not complete. This is a complimentary service estimate to replace the exterior faucet for the washing sink located in the back patio.

The homeowner complaint is that they are seeing a leak around the water Heater We found there is water leaking around the water heater the water seems to be coming from the thermal expansion tank but we can not safely get to the water heater to make any further diagnosis or make any repairs Recommend replacing the thermal expansion tank Job not completed The person on site did not want to make the decision as to how to move forward at this time Autho 115rmgi this is for the trip out only Hsa said that the homeowner will need to get a recall work order once access is made to go through them Estimates are built

CUSTOMER STATED: not hot water TECHNICIAN NOTES: found 2011 40 gallon water heater with the pilot light out. Igniter was not working so I had to disassembly to relite the heater. Found a venting issue with heater. The vent hat is not properly connected to the water heater and has a bigger gap then it should be. Tested venting going into ceiling and it seems to be flowing correctly. Authorized to replace water heater RESOLUTION/RECOMMENDATIONS: replace water heater JOB NOTES:home serve would not provide water heater when I asked if they would. JOB STATUS: NOT-COMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: non covered 300.89$ phm1705306 ESTIMATES: (READY TO SEND OR NEED REVIEW) Estimate to replace 40 gallon natural gas water heater with all codes and modifications 4/8/24 Technician notes: out today to install a new 40 gallon natural gas water heater, upon arrival we have a

Out today 4/7/24 Trevor J. Emergency visit to look into an error code 11 on a 2016 Rinnai RL75 tankless unit. Upon arrival the code was not displaying. Ran water in home and code did not come up. Customer turned unit off and back on, I believe this reset the tankless. Unit is heating now. Ran multiple fixtures without issue. We did find a slow/ small leak coming from the cold water inlet. This tankless has also has never been descaled. I recommend we replace the cold water inlet (which will need ordered) and perform a descale on this tankless. Job Status: Complete. Estimates: Good to send.

This is a complimentary estimate to have the existing failed thermal expansion tank, and PRV replaced to help fix/prevent any future plumbing issues. **ANNUAL WATER HEATER FLUSH** Tech Notes: Upon inspection I found that this is a rheem 50 gallon natural gas water heater located in the garage of home, and is 6 years of age. I found that the thermal expansion tank has failed, and is full of water. While on site I checked whole home water pressure, and found that the PRV was fluctuating pressure as well as leaking from valve. I presented options to have both of these replaced, and the h/o elected to move forward with repairs for todays visit. Resolution: I was able to successfully remove both the PRV, and thermal expansion with no issues. I was able to successfully install brand new tank, and PRV with no issues. I fully pressurized whole home with no further issues or leaks. Job Status: Complete Estimates: Sold