Complementary Estimate to run a camera through the hall bath toilet drain line to check for any abnormalities **GIO NOTES 4/15/24** Tenant Stated: The toilet for the hallway guest bath was constantly backing up. Tech Notes: Upon inspection after pulling the toilet, and running camera machine down the toilet drain line I found a grease clog (32’) along with belly (74’). I let the tenants know we would need to replace 40’-50’ of sewage drain pvc piping to permanently fix this plumbing issue. I was told to reach out to Brain or Florence, but was unable to get a hold of anyone for todays issues. I let the tenants know we would need to build options for Tricon to see how they would like to approach this issue. Resolution: We will need to replace 40-50 feet of pvc drain piping in yard along with installing new clean out to help fix/prevent any fire plumbing issues. Job Notes:**Please bill out to Tricon for todays approved work**I let the tenants know we can not put toilet back on un

CUSTOMER STATED: No hot water TECHNICIAN NOTES: Out to the residence today for the concern of there being no hot water in the home. Existing 50 gallon natural gas water heater in the basement is not heating water properly. Water heater is under manufacturing warranty being only 5 years old. Water heater is not able to be serviced due to its positioning and cannot be diagnosed due to there being limited access to the glass window. Will need to submit to rely home warranty about cutting the hot and cold pipes to spin the water heater to the left so you can have the proper access to diagnose a failed part. After discussing options with customer they were interested in possibly replacing the existing unit but state they will call our in office in the morning after they decide whether they want to go through service or through the home warranty. Water heater replacement will need 2 guys to bring old/new heaters down hill in backyard. RESOLUTION/RECOMMENDATIONS: No repairs made tod

CUSTOMER STATED: Te homeowner complaint is that they are getting what they said is a smell from the water heater TECHNICIAN NOTES: I found that when I arrived there was a smell in the room where the water heater is I tested he water heater and found no gas leak or flu vent leak I found no mechanical failure or leaks RESOLUTION/RECOMMENDATIONS: No mechanical failure I did recommend to the homeowner that the water should be replaced sooner then later because of the age JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Need to send to constellation ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send The homeowner wanted te estimate for gas heater or electric They under stand that electrical lines would have to be run if they want to go that route

2/28/24 Preston B. Job notes : Out today for a return trip to replace the existing 50 gallon electric water heater on a stand in the garage of the home. Existing heater was leaking. While on site we notified the homeowner about our concerns with there being high water pressure in the home prior to pressurizing system. Homeowner spoke with management and authorized us to replace existing double union zurn pressure regulating valve located in the garage. RESOLUTION : Installed new 50 gallon electric water with all new code required items and replaced existing pressure regulating valve. After making repairs to the system we have fully pressurized repairs to test for leaks. At this point in time all repairs are not showing any leaks, drips, or concerns at this point in time and new 50 gallon water heater is heating up. JOB NOTES : Additional work paid for to replaced prv. JOB STATUS : Job complete CUSTOMER STATED:leaking heater TECHNICIAN NOTES: came out to diagnose

CUSTOMER STATED : We have broken toilet upstairs and a rocking toilet downstairs. TECHNICIAN NOTES : Out to the residence today for the concerns with 2 toilets in the home. After we arrived we found a broken toilet located in the full guest bathroom upstairs and a loose toilet located in the powder bathroom on the main level. Upstairs guest bathroom needs to be replaced. After pulling powder bathroom toilet, we found the existing toilet flange to be cracked on both left and right side of the ears. Existing glue in flange is on slab, therefore flange will need to be replaced for toilet in powder bathroom. RESOLUTION : Replaced full guest bathroom toilet upstairs and installed a 2 piece round front glacier bay toilet. Replaced closet flange for powder bathroom. After making all repairs we have tested for further leaks, drips, or concerns. At this point in time there are no further concerns and tenants can use facilities as needed. JOB NOTES : No exterior clean out on resi

Customer had a pipe break on a half-inch CVC line, most likely due to the bad insulation in the home. Crack is right next to an exterior wall and broke about 1 in.² past the 90° shark bite connection. Due to the location of the pipe and the weather conditions, we would be capping off the line today and once the weather and the restoration process has started, we will be able to come back and make the repair. The only fixture affected is the powder bathroom, hot side faucet with the rest of the home being able to be used as normal. Customer will be contacting us to get back on the schedule once the above items have been addressed. Out today 2/27/24 Trevor J. Return trip to repair the broken CPVC line in the basement ceiling that serves the hot side of the powder bathroom faucet on the main level. Removed CPVC and ran new 1/2” PEX all the way up to a new stop under the sink. Also found another broken 1/2” CPVC line serving the exterior hose bib. Cut out affected section and replace

Called out for leak from water heater. Found 50 gallon natural gas water heater n finished basement walk in pantry. Home owner has water turned off to water heater due to internal leak. Tank will need to be replaced and brought up to current code. Out today 2/19/24 Trevor J. Return trip to replace the 50 gallon natural gas water heater in the basement pantry/ utility closet. Installed the new water heater and restored water to home. Tested for leaks and proper function. Went over new water heater with customer. Job Status: Complete.

The complaint is that they are have a leak from a shut off in the crawl space I found that the hose bib on the back of the house shut off valve in the crawl space is leaking when it is turned on and it continues to drip while it on and then stops when turned off I tightened the packing nut and the dripping stopped Tested with no issues Job completed No new estimates are needed No visible clean out

CUSTOMER STATED: The homeowner complaint is that the water is not getting as hot as it use to TECHNICIAN NOTES: I found that the water heater is 22 years old and this homeowner has never performed the maintenance flush on the heater since they have been here And they don’t know if the previous homeowner ever flushed it I tested the pilot and it is working with no issue the burner assembly is working with no issues There are no signs of active leaks I did find the prv to be covered in corrosion RESOLUTION/RECOMMENDATIONS: I recommend replacing the water heater and the prv JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Need to submit to warranty company ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send The homeowner wants to see if the warranty company is going to cover this o

CUSTOMER STATED: The homeowner complaint is that the water heater is leaking TECHNICIAN NOTES: I found that the water heater is leaking from the bottom of the unit I also found the water pressure is extremely high I looked and couldn’t find a prv in the home RESOLUTION/RECOMMENDATIONS: I recommend replacing the water heater and the code required items And replacing the prv JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Not covered by constellation ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send The homeowner is interested in financing