The tenants complaint is that when they took a shower they noticed water leaking in the dining room ceiling We found that there are signs that water leaked through the ceiling of the dining room We then checked the master bathroom shower and found that the cracks that were there last year have been sealed but have opened up again And they are worse than last year The master bathroom shower stall needs to be replaced Job not completed need to send resi estimate Need to get with management to build estimate for resi pro

CUSTOMER STATED: Water heater t&p is going off pressure is high and the expansion tank has failed TECHNICIAN NOTES: Pressure at 130 psi the expansion tank has water inside of it RESOLUTION/RECOMMENDATIONS: Replaced the PRV and expansion tank JOB NOTES: customer also complains that hot water takes a while to reach the kitchen informed her a recirculation pump will fix this problem. No return line at house so a crossover tee model will be required JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND Service estimate to replace PRV and expansion tank. Replacement of the PRV is required before replacing the expansion tank due to the high pressure. If a new expansion tank is installed on current water pressure there is a high risk of damaging the new expansion tank.

Customer stated: they had a leak. Tech notes: called out today to look at a leak in the ceiling. While on site I found the master bathroom is directly above the hair dressing room in the home where the leak marks are located. Home owner stated she found water all over her floor in the master bathroom around the toilet. I ran every fixture for 20 minutes to try and get this leak to form. I was unable to get the leak to reappear after trying for 40 minutes to get this to show. Resolution: I found no leaking coming from anywhere in the facility. Job status complete. Job notes: no pressure gauge.

The tenants complaint is that the kitchen sink is not getting good water pressure. The basement bathroom toilet is constantly running. We found that the kitchen sink is not having a pressure issue it is a flow issue And the basement bathroom toilet is constantly running. We replaced the toilet flapper in the basement bathroom And we cleaned out the kitchen faucet by back washing the faucet and it is now getting better flow. Job completed No new estimates are needed

CUSTOMER STATED: leak on rear yard TECHNICIAN NOTES: came out today for diagnosis while out on site found that there was a leak on the main line in rear yard, will need to dig up to diagnosis in order to address leak issue RESOLUTION: dug up leak area and repaired about a 2 foot section worth of piping and after fully pressurizing system found no further concerns on the 1 inch piping of pvc from well water, could not locate clean out. JOBSTATUS: complete MGPNOTES: card on pinned notes

Upon arrival found that when the water heater is turned on there is a leak coming from our pilot repair in the slab of the closet Upon further inspection found the concrete to be hot to touch when water heater is on no water is coming up though the floor or out of the wall when water is on but you can hear the water heater constantly running to fill tank Will need to but up concert agin and make repair and possible cut drywall to acces pipe running up the wall to make a better above ground connection Could also be another leak on same line but further down will not be able to identify fully until we renter the concrete and assess the situation further Customer call back about water still leaking I crack concrete and I find another small leak on the line going to the water heater if this happens again we need to run new line for kitchen and bathroom run line in to the attic the copper line going into the slab is on bad shape

Customer stated on first visit tech looked at shower but could not fix it and left with the trim. Hall bathroom shower cartridge blocked up with something and need to be replaced. Trim is also missing Replaced moen posi temp cartridge and tested. After turning water back on and running shower cartridge instantly clogged up again. Once I removed the new cartridge and cleared sediment that was blocking it I blew out the valve to clear remaining sediment and reinstalled the cartridge. Testing now shows no other issues with shower. Replaced shower trim Job is completed.

Customer stated: fixture in hallway bathroom is loose. And the lavatory bowl in the master bathroom is loose and needs to be recaulked Technician notes: upon arrival, the hallway bathroom lavatory fixture bolts were loose and the master bathroom lavatory bowl needs to be recaulked. Also while on site, customer stated that hallway shower valve is not fixed from last visit. Upon inspection found that shower valve has low pressure. There is no trim for shower here. Shower valve will need to be replaced. Created estimate to be sent to Resipro Resolution: tighten the bolts on the hallway bathroom lavatory fixture and recaulked the master bathroom lavatory bowl. Let customer know that the caulk needs 24 hours to dry before use. Checked and tested for leaks. Everything is working as it should at this time MGP Notes: please bill accordingly Job status: complete Estimates: please forward estimate for shower valve to Resipro

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

The tenants complaint is that they have had 2 times where they had no hot water and they saw water that the master bedroom closet carpet was wet And the master bathroom floor had water I found that the pilot light on the water heater was on and when I adjusted the temperature setting on the control valve the burner started right up After speaking with the tenants I found out there kid was home and turned the water heater on and may have left it on for a long time And with the broken water line in the slab if the water for the water heater is left on for a long time it will use all the hot water in the water heater and can’t recoup fast enough and it could have also caused water to show up in the closet carpet and the bathroom floor and the base boards are now showing signs of water damage There is no mechanical failure with the water heater And the broken water line in the slab needs to be located and repaired Job completed No new estimates are needed