Customer stated: they have a disconnected t and p line Technician notes: upon inspection, the customer has a disconnected t and p line on their water heater that needs to be reconnected. To reconnect, we will have to cut out the existing t and p line Resolution: cut out old t and p line and ran new pex t and p line. Connected new t and p line and checked and tested for leaks. Everything is working as it should at this time Job status: complete Job notes: please bill resipro Estimates: no further needed

Tenet stated master bathroom toilet constantly backs up over the last few weeks Tested the toilet to find it backs up with just a little bit of toilet paper. Ran closet auger down toilet to hit a foreign object inside trap of toilet. After running it down twice I managed to push water ever it was into the main line clearing the toilet and allowing it to flush again. Am unable to determine what exactly it is due to me not pulling it out of the toilet. tested the toilet with paper to find no other issues. Job is completed

Out today 2/13/24 Trevor J. Return trip to install a new sump pump with new basin and raise the water heater to keep it out of the flood area. After heavy rain the past day or two, the crawlspace is completely flooded. There is 6-7” of standing water in the crawlspace, in some places it is deeper. There are electronics/ power lines in the water. There is also 1-2” of standing water in the finished portion of the basement that has flooded under the foundation wall. Water under flooring in the basement. We do not feel comfortable moving forth with sump pump install today until the water recedes in the crawlspace. We will be unable to properly install the basin and risk damaging the water heater when attempting to uninstall and reinstall. Should be dry the rest of the week. Service manager said we could return later this week. Job Status: Incomplete. Out today 2/15/24 Trevor J. Return trip due to excessive amounts of water in the crawlspace on last visit. Installed a new sump pump b

Customer States: They have no hot water. Haven’t had hot water for 4 days now. Technician Notes: Water heater located in basement access crawlspace has a pilot light that is out. Previously, another technician stated the water heater got wet, it appears that this happened again. I recommend ResiPro look into a foundation specialist for this home. Resolution: Relit pilot light. Held for 15 minutes after lighting. Water heater is heating as it should. Adjusted the bucket the sump pump sits in. Job Notes: No exterior sewer clean out located. Job Status: Complete. Autho: Bill to ResiPro Estimates: No additional needed.

CUSTOMER STATED: clogged toilets , clogged sinks TECHNICIAN NOTES: cam out today for diagnosis found toilets are clogged , two sinks are also stopped up , while further diagnosing found flange on right toilet is broken, left one seems to be broken aswell but did not pull that one , need to snake toilet, and clear sinks, and replace flange on right side RESOLUTION: snaked toilet on right side but found their may be a double eye in system causing me to go to left side toilet , found a clean out to the right of the house and used it to clear clog in home , replaced right side toilet flange and bolted down, as of today we will need to schedule for santos or mike to come back out and run camera please note we will need to run from left side toilet first. Explained to tenant to be easy on toilet paper and use a longer flush, work is not warrantied will clog again JOBSTATUS: need to schedule for mike or santos to come out and camera may have a wye fitting causing clogs

CUSTOMER STATED: water heater is leaking TECHNICIAN NOTES: found 40 gal tall natural gas water heater leaking from top hot side connection into water heater connection is very rusted and unable to be repaired. Heater will have to be on solid surface stand due to the T&P discharge line running under the water heater. The space the water heater is in is only 20 inches wide so some modifications will need to be done to the gas and T&P lines as well as the water heater will have to be lifted above those points to fit into the space. Expansion tank seems to be leaking as well. Found water pressure at 90 psi RESOLUTION/RECOMMENDATIONS: need to replace water heater and PRV JOB NOTES: informed home owner she would need to open up a new work order with choice for the PRV and we can replace that before we replace the water heater. JOB STATUS: not completed PARTS: 40 gal tall and AUTHO: waiting on choice. ESTIMATES: ready to send

The tenants complaint is that there was water dripping from the kitchen ceiling We found water stains on the kitchen ceiling but it wasn’t dripping We checked the guest bathroom on the 2nd floor and found that the tub spout was pulled away from the wall and when we tested the shower water was flowing out from the back of the tub spout We removed the tub spout and reinstalled it and tested with no more issues We reinstalled the tub spout Tested with no issues Job completed No new estimates are needed No visible clean out

Customer stated: sewer backing up into basement tub. Technician notes: found main sewer line backing up into basement tub, used sewer machine through lavatory to clear blockage in main line, pulled back wipes and hair. Resolution: used sewer machine to clear blockage, recommend returning with meter and camera to inspect line. Mpg notes: please bill accordingly Estimates: no further needed. Job status: complete

CUSTOMER STATED: no hot water TECHNICIAN NOTES: came out today for diagnosis while out today I found tenant had no hot water, while further diagnosing I found water heater located in crawlspace area was turned off, will need to turn unit back on and test. RESOLUTION: turned water heater back on and found no further issues with the unit, watched unit for 15 minutes without it turning off , it is a natural gas 2022 unit located in the crawlspace as of today tenant has hot water at location. Could not locate clean out JOBSTATUS: complete AUTHO: resipro autho minimum task

Customer stated all all the house is baking up on the basement tub Technician notes: upon the inspection in the house all the fixtures were backing up in to the basement bathroom tub no clean out were found in the property Resolution: used sewer machine through basement bathroom lavatory drain to clear blockage in main line. All plumbing is draining correctly at this time MGP notes please bill accordingly Estimates no further needed Job status complete