CUSTOMER STATED : Both toilets in home are backing up. TECHNICIAN NOTES : Out today to address work order on 2 toilets backing up. Upon arrival, we found a fishing stick, broken fishing rod, and trash that had been put down the clean out closest to the street. Once we went inside, we found 1 toilet that had been turned off due to there being a defective flapper and found the other toilet in the home to be clogged with toilet paper. RESOLUTION : Removed fishing stick, broken fishing rod, and debris from the clean out closest to the street. Replaced defective flapper for toilet in “powder bathroom” Plunged toilet in “full bathroom” Used camera down clean out on right side of the home to inspect any further concerns. Both toilets in home have been properly tested by flushing large amounts of toilet paper. Toilets are showing no further concerns after performing necessary repairs. JOB NOTES : Tenant was not home while on site. 2 clean outs located on property. Right side of

The tenants complaint is that when they used the hose bib in the back water flooded the master bathroom We found that the line feeding the hose bib had a large break in the line from freezing it was an anti freeze hose bib that explains why it was only leaking when the hose bib was turned on We replaced the hose bib and a section of 1/2in line Job completed No new estimates needed

Customer stated main level hall bathroom is backing up. Tested and found the lavatory drain is draining slowly and the toilet is draining slowly. Cleared lavatory sink drain and it is draining properly ran auger down toilet drain and pulled back some flushable baby wipe and now the toilet is draining properly. The hall bathroom tub had no issues draining at all. Informed tenet to not flush flushable baby wipes as they will still clog up a system When attempting to get into crawl space which is access from inside basement room the tenet informed me that she had family over from California and I can not go into the room Could not perform safety inspection due to not having access to the crawl space where the water heater and PRV are and the hose bibs were turned off so could not get a pressure reading.

Estimate to rebuild Hall bathroom toilet replace kitchen faucet and PRV Customer stated water company stated that they were using 50 gallons an hour Found hall bathroom toilet running constantly due to a bad fill valve and kitchen faucet dripping constantly. Water pressure at 115 psi Rebuild hall bathroom toilet and replace PRV and rebuilt kitchen faucet. After work was completed found kitchen faucet leaking now out of sprayer handle. Replaced kitchen faucet as I had a faucet on hand that was a look alike of that faucet. Tested and no signs of water leak anymore Called Jeremiah for approval of work. Job is completed Could not get safety inspection form to complete even though it is filled out

Customer/ Tenant States: Leak under kitchen sink. Sink leaks when you fill it up and drain it. Technician Notes: Out today to look into an issue with a sink leaking in the kitchen. Leak is coming from the left side basket strainer. Basket strainer was installed improper and loose which led to a leak. Strainer will need replaced with new and tubular will have to be taken apart and modified to accompany new strainer. Resolution: Removed faulty basket strainer. Installed new strainer with new seals and putty. Rebuilt tubular after modifying to fit new strainer depth. Ran water and filled sink. Tested for leaks. Job Notes: Sewer clean out located in front left yard. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed at this time.

Customer stated: they have a disconnected t and p line Technician notes: upon inspection, the customer has a disconnected t and p line on their water heater that needs to be reconnected. To reconnect, we will have to cut out the existing t and p line Resolution: cut out old t and p line and ran new pex t and p line. Connected new t and p line and checked and tested for leaks. Everything is working as it should at this time Job status: complete Job notes: please bill resipro Estimates: no further needed

Tenet stated master bathroom toilet constantly backs up over the last few weeks Tested the toilet to find it backs up with just a little bit of toilet paper. Ran closet auger down toilet to hit a foreign object inside trap of toilet. After running it down twice I managed to push water ever it was into the main line clearing the toilet and allowing it to flush again. Am unable to determine what exactly it is due to me not pulling it out of the toilet. tested the toilet with paper to find no other issues. Job is completed

Out today 2/13/24 Trevor J. Return trip to install a new sump pump with new basin and raise the water heater to keep it out of the flood area. After heavy rain the past day or two, the crawlspace is completely flooded. There is 6-7” of standing water in the crawlspace, in some places it is deeper. There are electronics/ power lines in the water. There is also 1-2” of standing water in the finished portion of the basement that has flooded under the foundation wall. Water under flooring in the basement. We do not feel comfortable moving forth with sump pump install today until the water recedes in the crawlspace. We will be unable to properly install the basin and risk damaging the water heater when attempting to uninstall and reinstall. Should be dry the rest of the week. Service manager said we could return later this week. Job Status: Incomplete. Out today 2/15/24 Trevor J. Return trip due to excessive amounts of water in the crawlspace on last visit. Installed a new sump pump b

Customer States: They have no hot water. Haven’t had hot water for 4 days now. Technician Notes: Water heater located in basement access crawlspace has a pilot light that is out. Previously, another technician stated the water heater got wet, it appears that this happened again. I recommend ResiPro look into a foundation specialist for this home. Resolution: Relit pilot light. Held for 15 minutes after lighting. Water heater is heating as it should. Adjusted the bucket the sump pump sits in. Job Notes: No exterior sewer clean out located. Job Status: Complete. Autho: Bill to ResiPro Estimates: No additional needed.

CUSTOMER STATED: clogged toilets , clogged sinks TECHNICIAN NOTES: cam out today for diagnosis found toilets are clogged , two sinks are also stopped up , while further diagnosing found flange on right toilet is broken, left one seems to be broken aswell but did not pull that one , need to snake toilet, and clear sinks, and replace flange on right side RESOLUTION: snaked toilet on right side but found their may be a double eye in system causing me to go to left side toilet , found a clean out to the right of the house and used it to clear clog in home , replaced right side toilet flange and bolted down, as of today we will need to schedule for santos or mike to come back out and run camera please note we will need to run from left side toilet first. Explained to tenant to be easy on toilet paper and use a longer flush, work is not warrantied will clog again JOBSTATUS: need to schedule for mike or santos to come out and camera may have a wye fitting causing clogs