Enter 20570231 Flooring contractors built the floor too high, and we are not able to set toilet by normal means. We will need to make a return trip will need to make return Previous contractors also urinated in the toilet and did not clear the toilet after pulling it, which resulted in the inside of the bowl, being stained and an overwhelming urine smell throughout the bathroom. We recommend the replacement of toilet as well before new tenants move in. 4/18/24 Technician notes: upon inspection we found the toilet sitting on flange unsecured from previous visit. Used extended toilet bolts to secure toilet properly along with installing a new wax ring. Reset toilet and hooked up the supply line. Flushed toilet 4 times and checked and tested for leaks. Everything is working as it should at this time. Job status: complete Job notes: please bill accordingly Estimates: no further needed

CUSTOMER STATED : My water pressure is very low and the water doesn't get hot TECHNICIAN NOTES : Out to the residence today for the tenants concern of there being low water pressure in the home and water doesn’t get as hot as they’d like. Water pressure from back side hose bib tested at 40 PSI. indicating a malfunctioning double union zurn pressure regulating valve. Have tested water while on site and found it to be plenty hot from all fixtures in the home. Kitchen faucet has low water pressure from the “stream” setting but good pressure from “shower” setting. Faucet is not leaking and cannot be replaced at this time. Have advised tenant to use “shower setting” for the time being. RESOLUTION : Replaced defective pressure regulating valve located in garage. New valve has been pressurized and tested showing no further concern at this point in time. Homes water pressure now tests at 55 PSI with new prv. JOB NOTES : Home has several clean outs. Back, right, and front of hom

Stated.. leak in crawl space Tech notes.. came out today to diagnose a leak in a crawl space upon arrival found a flow control that had gone bad and found the whole home shut off to be broken and the pressure regulating valve to be leaking. Resolution.. replace back flow preventer with pex and replace whole home shut off with ball valve and replaced the leaking prv with new one. No further concerns at this time Status.. complete Notes.. no visible clean out. No pressure picture due to the only hose bib being before the prv and unable to access home due to no access code.

Customer stated: leak on kitchen ceiling from upstairs bathroom Technician notes: upon inspection, the upstairs hallway bathroom toilet wax ring has failed, causing water to flow on to the kitchen ceiling. Need to replace wax ring Resolution: pulled toilet and removed old wax ring. Installed new wax ring with horn. Inspected flange and it’s is in working order. Reset toilet and checked and tested for leaks. Flushed toilet 5 times and everything is working as it should at this time. Job status: complete Job notes: please bill resipro Estimates: no further needed

Tenant States: Sink issue has already been taken care of. Issue today is that there is nowhere to run the washer drain hose too. Technician Notes: Out today to look into an issue with a leaking sink, that issue has already been resolved. Tenants complaint is that they can’t run the washing machine drain to anything. There is no hole in the washer box. Discovered this washer box was never drilled out. Managed to locate where the drain pipe ties into the washer box. Resolution: Managed to drill out hole so washing machine drain could be ran into washer box. Restored water to washer, washer hoses were leaking and backwards. Swapped lines over and installed properly. Tested for proper function and leaks. Job Notes: Sewer clean out in front yard. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.

Stated.. leak from upstairs shower Tech notes.. came out to diagnose a leak in the upstairs hall bath shower. Upon inspection found there to be a 3/4 in hole underneath the shower handle. There was also a partial clog in the shower. Resolution.. sealed hole with caulking and unclogged the drain. Status.. complete. Notes..no visible clean out.

CUSTOMER STATED: leak in hallway bathroom TECHNICIAN NOTES: came out today for diagnosis while out onsite found water stains around trim and found a upside down over flow aswell as a clogged tub in upstairs hallway bathroom of home RESOLUTION: resealed the over flow and unclogged the tub re installed over flow properly and tested without further issues explained to tenant to try and prevent water from splashing outside of shower in order to avoid further water damage aswell JOBSTATUS: complete

CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)

The tenants complaint is that there is sewage backing up out of the lower clean out that we installed We found there is sewage backing up out of the lower clean out and it has been for a while We ran the big snake down the line several times and removed roots at 75 feet from the lower clean out when we cameraed the line we found 2 more spots of roots in the 120 to 130 feet from the lower clean out We cleared the clog and got it flowing for now We ran the snake and camera Job completed Need to get with management to discuss the next step in fixing the underlying issue

Customer/ Tenant States: They have no hot water. Moved in Friday and have not had hot water sense. Technician Notes: Out today to look into issue with no hot water. 40 gallon Rheem natural gas water heater located in the main level garage on a stand is roughly 9 years old. Upon inspection I found that the thermopile wires and the igniter wires have melted/ been chewed on. Water heater either needs repaired or replaced. If repaired, new gas control valve and burner assembly will be needed. Resolution: Need to order burner assembly. We have gas control valve in stock. Job Notes: No exterior sewer clean out located. Job Status: Incomplete. Autho: Bill to/ submit to ResiPro. Estimates: Good to send (If ResiPro prefers replacement over repair disregard ordering parts) Parts needed: https://www.supplyhouse.com/Rheem-AM46751-Burner-Assembly?utm_source=google_ad&utm_medium=pmax&utm_campaign=pmax_nca_test&gad_source=1&gclid=EAIaIQobChMIkfay3_KohAMVcW1HAR1eRQFrEAQYBiABEgJ03vD_BwE We h