The tenants complaint is that they are having a leak in the storage area of the home We found that there is water all over the floor After inspecting and testing we found the clear hose from the hvac unit was just laying on the floor and when it turns on it empties on to the floor We pushed the hose into the pvc line that goes outside the house and tested it it worked with no issues Job completed No estimates needed

The complaint is that there is a water leak in the powder bath ceiling We found water stains and mold on the powder bath ceiling and wall There is no bathroom above the area so we cut open the powder bath ceiling and found no plumbing in the area of the water stains We did find the clear condensation line for the hvac unit is in the area and it is chewed up where mice or rats have been trying to get in to the water in the line we counted at least 6 holes in a 2 foot section This is not a plumbing issue it is a hvac issue Need to send out an hvac company Job completed No estimates needed This is a vacant house no one to sign

The complaint is that wires are disconnected from the water heater and it is not heating We found that it is a 40 gallon natural gas water heater that is 4 years old We found that the wires for the thermal pile assembly have been ripped off of the heater and 1 of the wires is completely missing I’d recommend replacing the gas control valve and burner assembly Or replacing the water heater We will have to order the gas control valve and burner assembly if the repair is chosen Job not complete

Customer stated that the hall bathroom shower cold side is not working. Found hall bathroom shower cold side stim was stripped out. Hot water constantly dripping out of shower valve as well. Rebuilt the shower valve and replaced the cold side handle Job is completed.

INVOICE NOTES: water heater hot water does not last TECHNICIAN NOTES: came out today for diagnosis while out on site found water heater is a 2001 unit which is leaking on bottom element and is smoking due to age we will submit for replacement RESOLUTION: waiting on home owner to approve the charges she is responsible for due to 2-10 not covering the amount in estimate in the form please note 2-10 did not cover ammount JOBSTATUS: waiting on home owner to approve out of pocket ESTIMATES: send service estimate

Tenant Stated: She had a rusty/brownish color coming from the fixtures through out the home. Tech Notes: Upon inspection I turned on every fixture through out the home, and was unable to get any discoloration in the water. I ran hot water for 10-15 mins with no brownish coloration or issues. I found that this is a Rheem 50 gallon natural gas water heater located in the garage of home, and was installed back in February of this current year (2024). While on site I checked the whole home water pressure, and received a reading of 140 psi which is outside of state code regulations, and indicates the PRV has failed. I was told by Jamal to contact Sean for replacing the PRV, and never received a response or call back for today’s visit. I did make the tenant aware that this issue must be addressed before further plumbing issues occur to other fixtures through out the home. Resolution: We will need to remove/replace the existing PRV located in the garage of home underneath the water heater

We found problem to be the overflow gasket in the master bathroom leaking when tub is filled to that level. We also found that someone tried to band aid it with silicone, making it a royal pain in the ass to clean out to replace We are going to change it now and test Estimate ready

INVOICE NOTES: no hot water TECHNICIAN NOTES: came out today for Diagnosis while out on site found a water heater which was set to pilot and not on setting which was not letting the burner assembly light up RESOLUTION: turned knob for burner assembly and tested without further issues unit has fired up and is heating up water as of today located in garage of home , please note could not find hose bib shut offs to test pressure today JOBSTATUS: complete

INVOICE NOTES: came out today for diagnosis while out on site found a clogged washer drain line TECHNICIAN NOTES: ran snake and auger but was not able to clear issue will need to come back out with camera in order to address or find the issue , snake nor auger where able to clear the drain issue RESOLUTION: will build estimate to run camera to see how far in the issue is possible cast iron piping down in lower area but could not tell. Snake or auger did not clear issue JOBSTATUS: not complete need to come out with camera

The tenants complaint is that they had water leaking through the kitchen ceiling above the upper cabinets We found old stains in the kitchen ceiling and we tested both bathrooms on the 2nd floor with no signs of any leaks happening No work to be done no active leaks If this happens again the kitchen ceiling will need to be cut and possibly the wall between the 2 bathrooms to find where the leak is happening Job completed No estimates needed No visible clean out